Client Engagement Associate - Makati, National Capital Region
2 araw ang nakalipas
Paglalarawan ng trabaho
About the Role:
The Client Engagement Associate plays a key role in building and nurturing relationships with potential and existing
clients of Serino. This position focuses on understanding client needs, promoting suitable product or solutions, and
ensuring a smooth customer experience from initial contact to post-delivery support. The role is ideal for
individuals who are passionate about technology, have strong communication skills, and are eager to start a career
in tech sales and client relations.
Key Responsibilities
• Act as the first point of contact for client inquiries and requests.
• Develop and maintain positive relationships with prospective and existing clients.
• Understand client business needs and recommend our relevant products or solutions.
• Assist in lead generation through calls, emails, and networking activities.
• Schedule meetings, product demos, and presentations for busdev or technical teams.
• Prepare proposals, quotations, and other client-facing documents in coordination with the busdev and
marketing team.
• Maintain a strong understanding of Serino products.
• Provide accurate product information to clients and address basic technical or delivery-related queries.
• Collaborate with internal teams (busdev, engineering, and technical support) to ensure client
requirements are met.
• Follow up on project timelines, delivery status, and post-sales support requirements.
• Maintain accurate records of client interactions.
• Collect and relay client feedback to improve products and customer experience.
Mga katulad na trabaho
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