Dental Support Professional - Metro Manila - beBeeTechnicalSupport

    beBeeTechnicalSupport
    beBeeTechnicalSupport Metro Manila

    1 linggo ang nakalipas

    Transportasyon / Logistics

    Pamagat ng Trabaho: Customer Experience Specialist

    Paglalarawan

    About the Role:

    We are seeking a skilled Customer Experience Specialist to support dental offices and clinicians using advanced scanning hardware and software. You'll manage live chat inquiries, troubleshoot technical issues, and deliver an exceptional support experience—often during urgent patient-facing moments in the dental practice.

    Key Responsibilities

    • Provide live chat support to U.S.-based dental practices using scanners and software
    • Troubleshoot and resolve issues related to hardware, software, device setup as well as clinical workflows.
    • Guide users step-by-step through technical fixes with clear concise written English
    • Prioritize speed accuracy when patient care is involved

    Maintain accurate documentation in internal systems tools Escalate complex cases to internal teams (tech operations product) when needed Continuously learn new workflows tools
    support practices


    Qualifications Requirements:



    • √ 1+ years of experience in a customer or technical support role (live chat preferred)

    • √ Strong technical troubleshooting abilities especially with devices & software

    • √ Excellent command of written English spoken fluency not required
    ,
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