Bilingual CSR - Taguig, Metro Manila / NCR - Cognizant Technology Solutions Asia Pacific Pte. Ltd.

    Cognizant Technology Solutions Asia Pacific Pte. Ltd.
    Cognizant Technology Solutions Asia Pacific Pte. Ltd. Taguig, Metro Manila / NCR

    2 araw ang nakalipas

    Buong oras
    Paglalarawan

    Responsibilities:

    • Manage key customers for the business ensuring excellent service delivery at all times and attending face to face meetings with customers on a regular basis.
    • Receive and handle telephone enquiries from customers. Ensure that product alternatives are offered where necessary.
    • Manage group mailbox ensuring that all orders are placed on a daily basis and all inquiries are dealt in a timely manner.
    • Raise tickets for customer data updates.
    • Process credit notes as required relating to price or delivery discrepancies.
    • Ensure all customer feedback is logged immediately, tickets followed up and customer receives timely feedback.
    • Liaise with appropriate warehouse personnel in respect of product distribution, shipping, lead time and product returns.
    • Provide prompt and accurate feedback to the Customer Service Team Leader on any specific issues as they arise.
    • Liaise with other internal departments in respect of resolving customer enquiries.
    • Build and maintain strong working relationships with Customers, the Commercial team and all other internal functions.
    • Cover for other team members as required (cross country cover required).

    Qualifications:

    • Bachelor's Degree – preferably area of specialization in Business Management, Communications, Sales and Marketing, and Business Administration.
    • At least 1+ years' experience as Subject Matter Expert in a B2B customer service or account management setting, handling order management, customer queries, cases, requests and complaints.
    • Excellent written and verbal communication skills (English and Dutch).
    • Ability to prioritize and complete own workload with minimal supervision.
    • Experience of using ERP systems, preferably SAP.
    • Willing to work in UK, European and International Time Zones.
    • Amenable to work in Hybrid Setup

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