Technical Support Representative - Manila, Pilipinas - FIS

    FIS
    FIS Manila, Pilipinas

    3 linggo ang nakalipas

    Default job background
    Paglalarawan

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    General Equivalency Diploma

    Travel Percentage :

    0%

    Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    What you will be doing :

    • Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
    • Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
    • Controls user access and passwords.
    • Proposes and implements system enhancements that will improve reliability and performance of system.
    • Monitors usage and performance.
    • Trains personnel on system usage.
    • Troubleshoots server, software and hardware issues.
    • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
    • Researches, evaluates and recommends software and hardware products.
    • Supports Web access and electronic messaging services and maintains a secure systems environment.
    • Provides new hardware specifications to users based on application needs and anticipated growth.
    • Other related duties assigned as needed.

    What you bring :

    • Previous experience in a technical support role is essential in handling incidents
    • Prior banking or finance related experience a plus personal banking or mobile banking experience preferred.
    • Customer service oriented advocates on behalf of our clients
    • Strong analytical skills
    • Organizational and time management skills required (ability to juggle multiple priorities at a time)
    • Self-starter with proven ability to work independently
    • Good oral and written communication skills
    • Strong problem-solving skills
    • Previous experience using SNOW (ServiceNow) is desirable

    What we offer you :

    • A competitive salary and benefits.
    • Great workspaces with dedicated and motivated colleagues.
    • A variety of career development tools, resources, and opportunities.

    #LI-CV1

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass