- Monitors overall operations of the branches in all channels of service distribution through effective guidance and supervision to ensure that service standards are consistently met
- Screens and interviews prospective clients prior to onboarding in accordance with the Bank's KYC manual to determine the acceptability of the client and legitimacy of the purpose of account opening and pre-opening documentary requirements
- Builds customer loyalty, patronage, and satisfaction by assisting the Business Manager in executing in-branch sales activities, selling alternative channels, cross-selling bank products, and promptly attending to customer inquiries and complaints to expand the client base, maximize profitability, and achieve an ideal customer retention rate
- Monitors proper handling of the vault and safe combinations, keys, and system passwords using the prescribed table of keys and combinations for branches and bank policy on password confidentiality to safeguard and strengthen security over bank assets and systems
- Discusses and coaches channel employees on relevant regulations, bulletins, policies, and procedures using the knowledge base, Manual of Regulations for Bank (MORB), and other references during operations clinics, morning huddles, and similar programs to achieve continuous improvement in operational knowledge
- Graduate of any Bachelor's Degree in Business Management, Commerce, Finance, Banking, or any related field
- Must have a minimum of 3 years of Branch Banking Operations at a supervisory level
- Must have a knowledge of general banking laws and regulations, branch management, and people management, and a background in sales-related activities
- Must have the ability to communicate effectively, elicit teamwork and commitment, and strike a balance between productivity, compliance, and profitability
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This role involves managing day-to-day cash operations and over-the-counter transactions across all currencies. · Managing day-to-day cash operations and over-the-counter transactions across all currencies. · ...
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JOB SUMMARY: · The Channel Manager is responsible for overseeing cash operations and over-the-counter transactions, regardless of currency, accountable forms, securities, and collateral. Additionally, the Channel Manager supports the branch's marketing efforts by cross-selling ba ...
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As our Channel Manager you'll be at the heart of branch operations ensuring every transaction is handled with accuracy professionalism and care. · Bachelor's degree Holder · At least 2 years of experience in branch banking operations. · ...
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The Channel Manager is responsible for overseeing cash operations and over-the-counter transactions, ...
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JOB SUMMARY: · The Channel Manager is responsible for overseeing cash operations and over-the-counter transactions, regardless of currency, accountable forms, securities, and collateral. Additionally, the Channel Manager supports the branch's marketing efforts by cross-selling ba ...
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The Branch Channel Manager will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. · ...
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The Channel Manager is responsible for creating and implementing effective acquisition plans and managing initiatives that will drive the growth of all digital bank products of BDO for specific regional areas/assigned channels. · Bachelor's degree in business · With at least 5 ye ...
Mandaluyong City, Philippines1 linggo ang nakalipas
Branch Channel Manager - Pasay - Security Bank Corporation
Paglalarawan
The Role
As a Branch Channel Manager, you will supervise the overall daily operations, administration, and control in the Branches by ensuring prompt and efficient service delivery in support of marketing activities. The BCM is responsible for the branch's overall adherence to prescribed banking regulations, internal policies, procedures, and service standards.
How you will contribute
What we're looking for
About Security Bank
Security Bank is one of the Philippines' best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.
Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes' World's Best Employers 2023 list.
At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): "YOU matter."
Start your BetterBanking career with us today.
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