- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Drive improvements in overall service levels, transactional efficiencies and cost management.
- Provide leadership to front line Supervisors, ensuring operational and coaching practices are implemented and updated as needed to drive performance results and employee development.
- Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
- Drives continuous improvement through trend reporting analysis and metrics management
- Offers new ideas and suggestions for improvement.
- Identifies and implements new practices and processes that are "best in field"".
- Demonstrates a commitment to customer service; anticipates, meets and exceeds expectations by solving problems quickly and effectively; making customer issues a priority.
- Confers with reporting manager on complex or unusual situations.
- Exchanges knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
- Ensures 100% adherence to all company policies and procedures (i.e. Security, Health, Safety and Quality).
- Maintains discretion and confidentiality in all areas pertaining to systems, data and proprietary information, whether internal to iQor or customer specific.
- Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
- Understands and embraces the business and call center operations strategic direction.
- Performs other duties as assigned.
- 5 or more years of call center experience in collections/sales/customer service/technical support.
- 2 or more years of Supervisor experience.
-
The · Operations Supervisor · is responsible in the day-to-day cinema operations concerns through efficient property management, development, customer service, and marketing activities of the assigned area. · This will include but not limited to the following: · Monitor Personnel ...
Bacolod, Western Visayas ₱360,000 - ₱720,000 (PHP) bawat taon21 oras ang nakalipas
-
The Operations Supervisor is responsible in the day-to-day cinema operations concerns through efficient property management, development, customer service, and marketing activities of the assigned area. · This will include but not limited to the following: · Monitor Personnel wo ...
Bacolod ₱360,000 - ₱720,000 (PHP) bawat taon9 oras ang nakalipas
-
The Operations Supervisor is responsible in the day-to-day cinema operations concerns through efficient property management, development, customer service, and marketing activities of the assigned area. · This will include but not limited to the following: · Monitor Personnel wo ...
Bacolod ₱360,000 - ₱720,000 (PHP) bawat taon1 araw ang nakalipas
-
The Regional Operations Supervisor oversees daily client activations field deployments operational processes supervises project staff monitors field activities ensures compliance with timelines provides administrative support. · Field Supervision & Coordination: · Supervise depl ...
Bacolod1 linggo ang nakalipas
-
+We are a growing company committed to delivering safe engaging and memorable guest experiences. · + · +Proven supervisory and leadership skills with hands-on experience managing operational staff scheduling and day-to-day team performance in a guest-focused environment · Strong ...
Malay P1 buwan ang nakalipas
-
This role ensures efficient supply chain management vendor coordination team leadership and sales growth while maintaining high customer satisfaction. · ...
Iloilo1 buwan ang nakalipas
-
Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance. · ...
Iloilo, Western Visayas1 buwan ang nakalipas
- Trabaho sa kumpanya
Geomatics Operations Supervisor – UAV Operations
Para lamang sa mga rehistradong miyembro
+The Geomatics Operations Supervisor – UAV Operations will lead daily drone operations and technical survey of non-droneable data gathering procedures. · +Create weekly and daily geomatics operations plan... · +Agricultural know-how (preferred) · ...
Bukidnon, Northern Mindanao1 buwan ang nakalipas
-
The Supervisor I, Operations Management plays a critical role in managing day-to-day operations for healthcare provider verification services. · ...
Iloilo City Buong oras1 buwan ang nakalipas
-
The Supervisor I plays a critical role in managing day-to-day operations for healthcare provider verification services. This position ensures compliance with client requirements, regulatory standards and internal processes while driving operational efficiency and team performance ...
Iloilo, Western Visayas1 buwan ang nakalipas
-
The Supervisor I plays a critical role in managing day-to-day operations for healthcare provider verification services. · ...
Iloilo City Buong oras1 buwan ang nakalipas
-
The Supervisor I, Operations Management plays a critical role in managing day-to-day operations for healthcare provider verification services. · This position ensures compliance with client requirements, regulatory standards, and internal processes while driving operational effic ...
Iloilo City1 buwan ang nakalipas
-
The Supervisor I, Operations Management plays a critical role in managing day-to-day operations for healthcare provider verification services. · ...
Iloilo, Western Visayas1 buwan ang nakalipas
-
This role involves overseeing Field Merchandising and Activation Supervisors, appraising their performances, implementing activities according to operational guidelines and procedures, · Supervises Field Merchandising and Activation Supervisors · Appraise FMAS performances · ...
Bacolod, Negros Occidental1 buwan ang nakalipas
-
The Store Supervisor/Assistant Supervisor is responsible for managing the daily operations of a retail store. This includes setting sales targets, maintaining store appearance, and ensuring employee performance meets expectations. · Maintaining stability & reputation of the store ...
Bacolod, Western Visayas3 linggo ang nakalipas
-
We are looking for a proactive and experienced Logistics Head / Fleet Supervisor to oversee and streamline end-to-end logistics operations. · Bachelors degree in Logistics, Supply Chain, Business, or related field. · At least 5 years of logistics or supply chain experience, with ...
Bacolod, Western Visayas1 buwan ang nakalipas
-
The Sugar Refinery Assistant performs daily inspections and record equipment parameters. The technician must be capable of troubleshooting and resolving problems with the Sugar Mill Lubrication System. · ...
Bacolod, Negros Occidental1 buwan ang nakalipas
-
+ Job summary: Prepare and complete orders for delivery or pickup according to schedule. + + Qualifications: Proven working experience as a Warehouse Keeper/ Driver, Good organizational and time management skills, Ability to lift heavy objects, Can drive forklift is an advantage, ...
Bacolod P1 buwan ang nakalipas
-
The Front Office Supervisor is responsible for the efficient and effective daily operations of the Front Office Department, with primary focus on room sales, membership promotion, and guest satisfaction. · ...
Bacolod, Negros Occidental1 buwan ang nakalipas
-
+ Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes and portion controls. · + Present beverage menus and provide recommendations to guests. · + Ensure timely and accurate preparation and delivery of drink orders.Knowledge of bartending procedur ...
Bacolod, Negros Occidental3 linggo ang nakalipas
Operations Supervisor - Negros Occidental - iQor
Paglalarawan
The ideal candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started
Job Summary:
Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center supervisors in performing their duties. Conducts effective resource planning to maximize the productivity of resources (people, technology etc.). Collects and analyze call-center statistics
Responsibilities:
Skills Requirements:
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
-
Operations Supervisor
Para lamang sa mga rehistradong miyembro Bacolod, Western Visayas
-
Operations Supervisor
SM Supermalls- Bacolod
-
Operations Supervisor
Para lamang sa mga rehistradong miyembro Bacolod
-
Regional Operations Supervisor
Para lamang sa mga rehistradong miyembro Bacolod
-
Operations Supervisor
Para lamang sa mga rehistradong miyembro Malay P
-
Operations Supervisor
Para lamang sa mga rehistradong miyembro Iloilo
-
Operations Supervisor
Para lamang sa mga rehistradong miyembro Iloilo, Western Visayas
-
Geomatics Operations Supervisor – UAV Operations
Para lamang sa mga rehistradong miyembro Bukidnon, Northern Mindanao
-
Supervisor I, Operations Management
Buong oras Para lamang sa mga rehistradong miyembro Iloilo City
-
Supervisor I, Operations Management
Para lamang sa mga rehistradong miyembro Iloilo, Western Visayas
-
Supervisor I, Operations Management-1
Buong oras Para lamang sa mga rehistradong miyembro Iloilo City
-
Supervisor I, Operations Management-1
Para lamang sa mga rehistradong miyembro Iloilo City
-
Supervisor I, Operations Management-1
Para lamang sa mga rehistradong miyembro Iloilo, Western Visayas
-
Area Manager
Para lamang sa mga rehistradong miyembro Bacolod, Negros Occidental
-
Store Supervisor/ Assistant Supervisor
Para lamang sa mga rehistradong miyembro Bacolod, Western Visayas
-
Logistics Head
Para lamang sa mga rehistradong miyembro Bacolod, Western Visayas
-
Sugar Refinery Assistant
Para lamang sa mga rehistradong miyembro Bacolod, Negros Occidental
-
Warehouseman
Para lamang sa mga rehistradong miyembro Bacolod P
-
Front Office Supervisor
Para lamang sa mga rehistradong miyembro Bacolod, Negros Occidental
-
Bartender
Para lamang sa mga rehistradong miyembro Bacolod, Negros Occidental