- Proactively manages outstanding accounts receivable by conducting collection calls and timely follow-ups to prevent potential collection issues.
- Review customer accounts and A/R Aging reports with the A/R Manager on a weekly basis to assess the status of collections and perform any follow-up duties as addressed in meetings.
- Prepare monthly A/R recon reports, identifying and explaining significant outstanding items.
- Monitor DSOs and payment trends to prevent aged balances and identify drivers of the aged balances.
- Maintain accurate records of all collection activities and update customer information in the Quadient Yaypay system as needed.
- Recommends and facilitates appropriatie legal or escalation actions for severely past-due accounts, while coordinating payment plans when applicable.
- Evaluate delinquent and non-performing accounts and provide recommendations for bad debt reserves or write-offs, in coordination with the A/R Manager.
- Processes and applies customer payments (ACH and lockbox) in NetSuite, ensuring accurate and timely cash application.
- Create deposits in NetSuite for customer payments and make necessary accounting entries, ensuring alignment with bank reconciliation and cash accounting procedures.
- Monitor autopayment accounts for rejected or expired credit cards and proactively contact customers to secure updated payment information. Reprocess credit card failed payments as needed to ensure timely collection.
- Monitor AR Billing inbox and respond to billing inquiries from customers.
- Provide excellent customer service both internally and externally while effectively managing the debt collection process.
- Performs other related duties and special projects assigned.
- Experience with managing delinquent accounts and developing customer relationships
- Strong organizational skills to manage multiple collection activities and prioritize tasks effectively
- Excellent oral and written communication skills to effectively communicate with customers, internal stakeholders, and management
- Detail-oriented with a focus on accuracy and consistent documentation
- Basic understanding of SaaS/subscriptions billing and collections model is preferred
- Critical thinking and problem-solving skills to identify issues and recommend solutions
- Ability to work independently and as part of a team in a fast-paced environment
- Experience with NetSuite, Quadient Yaypay, Stripe, and Salesforce strongly preferred but not mandatory
- Proficient with productivity tools such as Microsoft Office Suite or strong excel skills
- Ability to work in multiple systems
- Monday to Friday, 10pm to 7am PHT
- Highly competitive salary
- HMO coverage for you and 2 dependents from Day 1
- Enjoy a fully remote setup with all the tools you need
- Full-time role with excellent perks and benefits
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About ProSource · At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creati ...
Makati, National Capital Region ₱420,000 - ₱900,000 (PHP) bawat taon1 araw ang nakalipas
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About ProSource · At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creati ...
Makati ₱420,000 - ₱900,000 (PHP) bawat taon2 araw ang nakalipas
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This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift. · As the Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. · You are responsible for our collections across these entities and you are ...
Mandaluyong1 buwan ang nakalipas
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This is for a Hybrid Setup in Shaw Mandaluyong & Night Shift As Collections Analyst you have responsibility for a variety of duties for a complex structure of entities across our sites per region. · Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through ...
Mandaluyong, National Capital Region1 buwan ang nakalipas
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This is for a Hybrid Setup in Shaw, Mandaluyong & Night Shift. · Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system · Keep over 90-day debt at a low and manageable level by applying the escalation process · ...
Mandaluyong, Metro Manila1 buwan ang nakalipas
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We are seeking a motivated Collections Analyst to join our dynamic finance team. The successful candidate will be a key player in managing our accounts receivable portfolio, ensuring the timely collection of outstanding payments while maintaining positive customer relationships. ...
Taguig ₱420,000 - ₱900,000 (PHP) bawat taon2 araw ang nakalipas
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Will handle a B2B Collections process for an E-Commerce account. · ...
Taguig1 buwan ang nakalipas
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About the role · Join our team at Alldigi Tech Manila, Inc. as a COLLECTION ANALYST and enjoy weekends off This full-time role is based in Metro Manila and is crucial in supporting our customer service and collections operations. · What you'll be doing · Contacting customers via ...
Taguig ₱420,000 - ₱900,000 (PHP) bawat taon1 linggo ang nakalipas
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The Collection Analyst will be responsible for monitoring the progress of sales invoices being executed and produce data that guides the Commercial Sales Team initiatives. · Regularly monitor the Customer Accounts Receivable (AR) Aging Report generated from SANDI. · Evaluate and ...
Pasig, Metro Manila1 buwan ang nakalipas
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The Collection Analyst is responsible for monitoring and analyzing customer receivables to ensure timely collections and minimize credit risk. · This role involves data analysis, coordination with internal teams, and direct follow-up with customers to support healthy cash flow an ...
Pasig, Metro Manila1 buwan ang nakalipas
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The Vendor shall provide support in account and portfolio management activities assisting with customer relationship oversight and risk mitigation through strategic analysis reconciliation and issue resolution. · ...
Bonifacio Global, Metro Manila3 linggo ang nakalipas
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About the role · Join our team at Alldigi Tech Manila, Inc. as a COLLECTION ANALYST and enjoy weekends off This full-time role is based in Metro Manila and is crucial in supporting our customer service and collections operations. · What you'll be doing · Contacting customers via ...
Taguig, National Capital Region ₱420,000 - ₱900,000 (PHP) bawat taon1 linggo ang nakalipas
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Job description: · The role focuses on supporting the client with a key emphasis on collections, customer billing resolution, and account reconciliation. · The resource will respond to customer queries, and drive timely collections in alignment with agreed Service Level Agreement ...
Pasay, Metro Manila ₱420,000 - ₱900,000 (PHP) bawat taon3 araw ang nakalipas
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The Collections Analyst is responsible for managing and monitoring customer payments and ensuring accurate timely collections. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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The Collection Analyst is responsible for regular collection and payment follow-up routines. · Bachelor's degree in Accounting, Finance, or Business Management or equivalent · Proficient in English · At least 2 years experience in Finance and Accounting or equivalent · ...
Taguig, Metro Manila1 buwan ang nakalipas
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This position will report to the Regional Collections Manager. Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system. · Keep over 90-day debt at a low and manageable level by applying the escalation process. ...
Mandaluyong, Metro Manila1 buwan ang nakalipas
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This position involves BtoB collection functions by contacting customers to obtain payments on past due accounts. · Reconcile accounts, · Work with all internal/external customers to resolve disputes. · Collect and reconcile customer accounts ensuring clean and green trade receiv ...
National Capital Region2 linggo ang nakalipas
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· Responsibilities: · As Collection Analyst, you will be responsible for the following: · Prepare regular reports on collection metrics, including flow rates, recovery rates, Collection productivity and effectiveness, and other relevant KPIs. · Monitoring Collection performance ...
Taguig, Metro Manila, Philippines ₱420,000 - ₱900,000 (PHP) bawat taon2 araw ang nakalipas
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+Collections analyst role at CIMB Bank Philippines supporting unit head in executing collection strategies across accredited agencies. · +Bachelor's degree in banking or finance · Background in collections within banking industry · Strong analytical communication coordination ski ...
Taguig1 buwan ang nakalipas
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The Collection Support Analyst provides administrative and analytical support to the Collection Department. · Maintain and organize collection records, documentation, and correspondence. · ...
Makati1 buwan ang nakalipas
Collection Analyst - Makati - ProSource
Paglalarawan
About ProSource
At ProSource, we build and manage highly technical distributed teams for some of the most innovative companies in the world. We believe in humanizing the outsourcing industry by finding, attracting, and retaining top talent. Our dynamic workspaces promote creativity, collaboration, and well-being. We leverage smart technologies to ensure our clients and employees thrive in a collaborative, high-performing environment.
Role Overview:
The Collection Analyst is responsible for managing collections and ensuring timely and accurate cash application. This role monitors aging accounts, follows up on outstanding balances, prepares A R reports, and works closely with customers and internal teams to resolve billing issues. The position also supports DSO tracking, payment processing in NetSuite, and account updates in systems such as Quadient Yaypay. Strong communication, organization, and attention to detail are essential to maintain healthy cash flow and positive customer relationships.
Key Responsibilities:
Qualifications:
Schedule:
What's in it for you?
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