Customer Care Specialist - Taguig - Potami One Water Enterprise Inc.

    Potami One Water Enterprise Inc.
    Potami One Water Enterprise Inc. Taguig

    4 araw ang nakalipas

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    Job Description

    Potami One Water Enterprise Inc. is a multinational beverage manufacturing company that specializes in sourcing, processing, and bottling artesian drinking water with naturally occurring essential minerals and electrolytes.

    We are committed to delivering premium products to our customers while maintaining sustainable practices as we expand our operations.

    This role requires a dynamic, customer-focused, and detail-oriented individual who can support our leadership in delivering exceptional service and maintaining efficient office operations.

    Key Responsibilities:

    • Customer Care Specialist:
    • Serve as the first point of contact for customer inquiries via phone, email, chat, or in-person.
    • Provide timely and accurate information about the situation, expected resolutions, and alternative solutions.
    • Maintain clear and transparent communication to manage customer expectations and reduce anxiety.
    • Address customer complaints or issues arising with empathy and urgency.
    • Assist in managing high volumes of customer calls, emails, and inquiries, ensuring all are addressed promptly.
    • Document customer interactions and escalate urgent or unresolved issues to senior staff.
    • Reach out to impacted customers to proactively inform them of the situation, updates, and resolutions.
    • Report recurring issues or customer concerns to senior management for further action.
    • Office Secretary:
    • Provide administrative support to the admin department and senior leadership.
    • Assist in coordinating communications, including internal memos, updates, and customer notifications.
    • Handle urgent and high-priority correspondence, including emails, phone calls, and mail, ensuring that responses are clear, concise, and consistent with the company's management protocol.
    • Draft communications, including email templates, official statements, and FAQs, to ensure consistency and clarity.
    • Keep accurate records of events, customer feedback, and resolutions to help in future crisis response planning.
    • Ensure that the office operates smoothly and work closely with other departments.

    Requirements:

    The ideal candidate should possess excellent communication and organizational skills, be highly adaptable, and have the ability to work effectively under pressure.

    They should also be able to maintain confidentiality, handle multiple tasks simultaneously, and provide exceptional customer service in a fast-paced environment.

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