Assistant Manager-Partner Operations-Operations - Philippines

Para lamang sa mga rehistradong miyembro Philippines, Pilipinas

1 linggo ang nakalipas

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Job summary

Manage team handling inbound calls for policy servicing updating client system with changes required for multiple insurance policies support clients strategy by driving service excellence through effective management of an inbound customer contact centre team across multiple brands and products.

Responsibilities

  • Manage teams ensure Service Level and quality targets are met.
  • Collaborate with clients Partnering Performance team to relentlessly deliver solutions that will serve evolving customer needs and drive an exceptional customer service culture.
  • Monitor transactions on an ongoing basis take corrective steps where necessary or make incremental improvements.

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