Quality Analyst - Cebu, Cebu

We are looking for a Quality Analyst - Retail (Cebu). The ideal candidate should have at least 2+ years of experience as a QA Analyst in the retail sector. Key responsibilities include monitoring and evaluating customer interactions to assess agent performance, · Maintaining high ...

Join Our Team as a Quality Analyst and work Onsite in Cebu City. · ...

+Quality Analyst for Travel Sales in Cebu City. · Nature Of the Account: Travel Sales · Type of Support: Voice. · Educational Requirement: At least 2nd year completed. · +Monitoring and Evaluation: Listening to live calls and reviewing customer interactions to assess agent perfo ...

We are looking for a Quality Analyst who can provide quality monitoring feedbacks in call centre sales domain. · ...

The ideal candidate will conduct evaluations and data analysis collaborate across departments to develop action plans and help enhance organizational processes This role ensures accurate efficient and timely reporting to support continuous improvement and operational excellence. ...

This is a Quality Analyst position for a Retail Sales team in Cebu. The job involves monitoring and evaluating call center agents' performance, analyzing data to identify trends and areas for improvement, providing feedback and coaching to agents, and collaborating with superviso ...

Monitor agents performance ensure adherence established processes policies guidelines collaborate Supervisors Team Coaches provide constructive feedback personalized coaching agents based thorough evaluation results analyze qualitative quantitative data formulate insightful recom ...

The Quality Analytisevaluatesthe quality of wokeresponsibleforevaluatingthequalityofworkperformedbyfrontlineagents. · ...

We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating and improving employee performance. · ...

The DX Quality Analyst plays a crucial role in both Transaction Monitoring Quality Control (QC) and Quality Management (QA). Ensuring individual transactions adhere to established COPC guidelines for Business Critical, End User Critical and Process Insights Critical. Reviewing an ...

This role ensures the quality and integrity of (1) incoming materials, (2) water,(3) simple syrup, and (4) final syrup being received by or treated/processed within the Plant for use in the manufacturing of Products in accordance to the requirements and specifications set by the ...

+Job summary · We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating, and improving employee performance. · +Evaluate calls, emails and chats to ensure strict compliance with company standards and client policies. · Provide detailed cons ...

The job is a Quality Analyst position for a travel sales company. The candidate will be responsible for monitoring and evaluating calls to assess agent performance. · Monitoring and Evaluation: Listening to live or recorded calls to assess agent performance. · Data Analysis and R ...

We are looking for a Quality Analyst to join our team in Cebu City. The successful candidate will be responsible for monitoring and evaluating customer interactions to assess agent performance and provide actionable feedback and coaching to improve their skills. · ...

+Job summary · Enable your future at TDCX by working alongside innovative teams to support the growth of forward-thinking brands. · +QualificationsMinimum of 2 years in college, preferably a bachelor's degree · At least 2 years of relevant experience as a Quality Officer in a BPO ...

The DX Quality Analyst plays a crucial role in both Transaction Monitoring Quality Control (QC) and Quality Management (QA). The position ensures individual transactions adhere to established COPC guidelines for Business Critical, End User Critical and Process Insights Critical. ...

+We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating, and improving employee performance. · ...

The DX Quality Analyst plays a crucial role in both Transaction Monitoring Quality Control (QC) and Quality Management (QA). Ensuring individual transactions adhere to established COPC guidelines for Business Critical, End User Critical and Process Insights Critical. Reviewing an ...

We're changing the way people think about customer service and we need your help We're looking for a Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams (CSA/CX). ...

The Quality Analyst will monitor and evaluate call centre sales domain performance against established scorecards or rubrics. · ...