Front Desk Associate - Bacolod, Pilipinas - L'Fisher Hotel

Paglalarawan

Qualifications:
Bachelor's degree in Hospitality Management, HRM, or customer service-related preferredPrevious experience in a customer service or hospitality role preferred, but not requiredExcellent communication and interpersonal skills, with the ability to interact professionally with guests and colleaguesStrong organizational and multitasking abilities, with attention to detail and accuracyProficiency in computer systems and hotel management software preferredAbility to work a flexible schedule, including evenings, weekends, and holidays as required

Key Responsibilities:
Welcome guests upon arrival with a friendly and courteous demeanor, providing information about hotel facilities, services, and amenitiesProcess guest check-ins and check-outs efficiently and accurately, ensuring all necessary documentation and payment procedures are completedHandle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management as neededMaintain accurate records of guest information, room assignments, and payment transactions in the hotel management systemCoordinate with other hotel departments to fulfill guest requests and ensure seamless communication and coordinationAssist with administrative tasks such as answering phone calls, responding to emails, and handling reservations and cancellationsUphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff