Incident Service Manager, B2B Telco - Taguig
3 linggo ang nakalipas

Job summary
We’re looking for a Manager Service Operations to lead our Service Centre team in delivering exceptional customer experiences. You’ll oversee day-to-day operations and drive continuous improvement to meet service level agreements and exceed client expectations.Responsibilities
- Ensure exceptional service quality and customer satisfaction by meeting or exceeding SLAs and performance targets.- Act as the escalation point for complex issues ensuring timely resolution and positive outcomes.
- Drive initiatives to improve Net Promoter Score (NPS) results.
Paglalarawan ng trabaho
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