- Manage program operations staffing, Account Management commitments, budget, and forecasted hours versus actual hours
- Oversee and manage Call Center KPIs such as: Quality, Staffing, and Service Level
- Analyze data for trends in call patterns, product variability, turnover, hiring, etc
- Manage Program daily and monthly operating metrics within budgeted expense parameters
- Produce monthly operating reports detailing center activity, trend analysis, goals/objective status and special projects
- Communicate with clients the daily operational information.
- Develop, manage, and maintain employee productivity goals against departmental standards
- Coordinate with Site Director on Human Resource recruiting, training, development and retention
- Create consistency in performance and process across multiple clients
- Minimum of 3 years' experience managing a minimum of 125 inbound/outbound sales and customer service agents with a proven track record of achieving Key Performance Indicator, quality, and financial goals
- Demonstrated ability to develop leaders and excellent motivational skills
- Strong focus on continuous improvement and operational optimization
- Ability to competently address rapid changes in service delivery in a dynamic and time-sensitive environment
- Knowledge of Microsoft office programs and multiple operating systems
- Advanced knowledge of call center services industry and best practices, understanding ramifications of call center actions on the business, including revenue, expense and employee dynamics
- Excellent oral and written communication skills, with the ability to effectively respond to questions from managers, clients, and customers
- Knowledge of federal and state call center compliance regulations
- Schedule flexibility and can travel if needed.
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IT Operation Manager
5 araw ang nakalipas
Stealth Monitoring, Inc. Philippines, Pilipinas Buong orasStealth Monitoring is looking for talented individuals like you Be the next IT Service Delivery Manager. · We are looking for an IT Operations Manager/ IT Service Delivery Manager to oversee our company's hardware, software and computer networks. · IT Operations Manager responsib ...
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Operations Manager
5 araw ang nakalipas
Ninja Van Philippines, Pilipinas Buong orasNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics ...
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Operation Manager
5 araw ang nakalipas
Anytime Cleaners Philippines, Pilipinas Buong orasQualifications · Job description · A graduate of a Bachelor's degree in any related courses · Proven experience in operations management within the automotive industry is highly desirable. This could include roles such as production manager, supply chain manager, or plant manager ...
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Operations Manager
5 araw ang nakalipas
Booth & Partners Philippines, Pilipinas Buong orasJob Description · About the Client: · Peterson's is the world's leading educational services company dedicated to furthering education after high school and beyond. From culinary school to medical school--and everything in-between--Peterson's helps you discover, prepare for, and ...
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Operations Manager
5 araw ang nakalipas
Link Assistants Philippines, Pilipinas Buong orasWe're seeking a dedicated Operations Manager to join our Virtual Assistant agency re-launch this March 2024. As our Operations Manager, you'll play a pivotal role in shaping the future of our agency and contributing to our success. · Key Responsibilities: · Develop and implement ...
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IT Operations Manager
5 araw ang nakalipas
weSource Management Consultancy Firm Philippines, Pilipinas Buong orasThe IT Operations Manager will manage the BAU (Business As Usual) tasks for all Applications and Peripherals. · The ideal candidate will be responsible for monitoring critical systems, coordinating our Disaster Recovery Program, and implementing quality standards in IT Operations ...
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Operations Manager
5 araw ang nakalipas
Foodee global concepts Philippines, Pilipinas Buong orasOperations Managers oversee operational activities at every level of an organization. · Duties include hiring and training employees and managing quality assurance programs. · Long-term planning to create initiatives that further the company's overall goals · Coordinating differe ...
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Operations Manager
5 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasOpportunity to be part of the leadership team of the company · Career growth and opportunities · About Our Client · Our client is a storage company offering storage solutions for personal use and SMEs. · Job Description · KEY RESPONSIBILITIES: · Operational Strategy: Develop and ...
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Operations Manager
5 araw ang nakalipas
VISAYA Philippines, Pilipinas Buong orasThis is a full-time Healthcare Operations Manager role located in Pasig. As the Healthcare Operations Manager, you will be responsible for overseeing the daily operations of the healthcare team, ensuring that all operations are efficient and compliant with industry regulations. Y ...
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Operations Manager
5 araw ang nakalipas
Golden Win Empire Marketing Corporation Philippines, Pilipinas Buong orasQualifications · Degree in Marketing, Operations Management or any related course · Proven of at least 2 years to 5 years of working experience as Operations Manager or similar role. · Has strong personality, leadership skills, and an effective communicator. · Fine with supervisi ...
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Operations Manager
5 araw ang nakalipas
Spruce Philippines, Pilipinas Buong orasOpen Position: Operations Manager · Company Overview: · Spruce Cleaning Services is a start-up under KDG Ventures OPC, is on the lookout for a dynamic Operations Manager. This role involves overseeing the full spectrum of Operations Management responsibilities and collaborating w ...
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Operations Manager
1 linggo ang nakalipas
EMAPTA Philippines, Pilipinas Buong orasJob Description · . · Operational Leadership: · o · Oversee daily operations to ensure efficiency, productivity, and adherence to company policies. · o · Develop and implement operational policies and procedures for various departments. · o · Identify and implement process improv ...
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Operations Manager
5 araw ang nakalipas
Fly High Business Process Outsourcing Solutions Philippines, Pilipinas Buong orasCompany Description · Fly High Business Process Outsourcing Solutions is a company located in Parañaque that values hands-on experience and offers ample opportunities for growth and advancement. We prioritize workplace flexibility and provide a strong workplace culture that foste ...
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IT Operations Manager
5 araw ang nakalipas
EMAPTA Philippines, Pilipinas Buong orasJob Description · Become a part of our worldwide outsourcing team and discover work life balance like no other. · Imagine the exhilaration of spearheading global recruitment endeavors while grounded in your homeland. Experience the rush of connecting with top-tier talent worldwid ...
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Operations Manager
1 linggo ang nakalipas
Wonderfoods, Inc. Philippines, Pilipinas Buong orasOPERATIONS MANAGER (FOOD-RETAIL) · Duties and Responsibilities · Oversees the operations of a significant food service operation. · Plans, organizes, assigns, and oversees the work of a diverse group of people that work in the food preparation and service industry. · Responsible ...
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Operations Manager
5 araw ang nakalipas
IBEX Global Solutions (Philippines) Inc. Philippines, Pilipinas Buong orasOverview · The Operations Manager is responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring providing input into selecting, training, developing, and completing performance appraisal of work group(s) in acc ...
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Operations Manager
5 araw ang nakalipas
MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Philippines, Pilipinas Buong orasTo be part of a multinational consumer goods company · Opportunity to work in a multi-cultural setting and a high-performing team · About Our Client · Our client is a multinational consumer goods company. · Job Description · Allocating volume to the Asia markets by analysing mark ...
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Operation Manager
5 araw ang nakalipas
Anytime Cleaners Corp. Philippines, Pilipinas Buong orasJob Description · We are looking to hire an experienced sales and marketing executive to help drive company sales. In this position, you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, ...
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Operations Manager
5 araw ang nakalipas
Carelon Global Solutions Philippines, Pilipinas Buong orasDescription: · This is an example of some common job content that can be shown at the bottom of every job description. It is added in the CMS and then shown on every job. It can be used to supplement the job content that comes from the ATS. ...
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business operations manager
5 araw ang nakalipas
Lexmark Philippines, Pilipinas Buong orasJob Purpose/Mission/Summary: · The Business Operations Manager (BOM) role is focused on ensuring that WW Managed Print Services (MPS) processes are executed in accordance with Lexmarkxe2x80x99s capabilities and contractual obligations to its customers as defined by the Customer S ...
Sr. Manager, Operations - Philippines, Pilipinas - ResultsCX
Paglalarawan
Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/productivity records.In This Role You Will
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
