CLARK | Escalations Agent - Business-to-Business - Majorel Philippines Corp., Angeles City, Pampanga, Philippines

Para lamang sa mga rehistradong miyembro Majorel Philippines Corp., Angeles City, Pampanga, Philippines, Pilipinas

2 araw ang nakalipas

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Job summary

The main purpose of the role is streamlining single escalations between Majorel and the client. This position ensures a proper communication of escalation outcomes to the team and all relevant parties.

Responsibilities

  • Consult and support frontline agents (e.g. floor walking)
  • (Can conduct overrides and/or access special codes or promotional offers (eg. grace/coupons/extra product keys etc.) or check customer/case/account status and provide offer beyond the limits of regular frontline agents
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Mga katulad na trabaho

  • CLARK | Operations Supervisor - Business-to-Business

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  • Clark | Quality Specialist for Pioneer Financial Account

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    The Quality Specialist performs all duties required of Quality Coach. The Quality Specialist has regular interaction with the LOB Client collaborating on calibrations, new programs, process analytics and improvement. · Analyze DSAT and present drivers in cooperation with Client Q ...

  • Clark | Quality Specialist - B2B Account

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    The Quality Specialist performs all duties required of Quality Coach. · Communicate with and support Quality Manager, · Analyze DSAT and present drivers in cooperation with Client Quality Delivery Manager; · ...

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    · The Workforce Scheduling and Forecasting Specialist is key to the success of the business unit. · This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate and/or meet business unit ...

  • Clark | Forecasting & Planning Analyst - WFM

    1 araw ang nakalipas

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    This is a workforce management position responsible for analyzing and validating forecasted volume and building staffing/scheduling plans to incorporate business unit plans productivity service objectives. · The specialist develops queue overhead forecasts for long short term pl ...

  • Clark | Trainer - Digital App Store Account

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    · This position involves training and facilitating adult classroom instruction to support client programs. The trainer is responsible for delivering training curriculum to various audience members within the contact center. The role requires ability to travel and flexible work h ...

  • Clark | Operations Supervisor for Financial Account

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    This position is responsible for customer service in various languages and through various transaction types (e.g. · inbound and outbound calls, chat, email, social media etc.) or back-office work for end customers (B2C B2B) that can include various service types e.g. · pre sales ...

  • Clark | Training Supervisor - Sales Account

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    The Lead Trainer maintains classroom space including application verification and are experts on the training environment processes and tools as well as Learning Event Coordination and Logistics.Lead Trainer may be responsible to Train adult classroom training in support of clien ...

  • Clark | Digital Store Account - Sales Manager

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    Help shape the culture and processes required for innovation to succeed. · ...

  • Clark | Quality Manager - Premium Hi-Tech Audio Device

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    The Quality Manager oversees the Contact Center Quality program and provides direct support for Transaction Monitoring requirements. · The incumbent will supervise all personnel assigned to the quality program. · ...

  • Clark | Reporting Analyst I - WFM

    2 araw ang nakalipas

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    The incumbent must be detail-oriented with a strong focus on accuracy and timeliness. The role requires extensive experience in data analysis and an innovative focus on developing reports for all contact centers.Collects and extracts data from the systems (Client or Internal) and ...

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    The Quality Supervisor for Contact Center Quality supports Transaction Monitoring requirements and/or Sales Verification (as applicable) requirements for a program or a vertical account either within a site and/or across multiple locations.This incumbent will supervise all Qualit ...

  • Clark | Workforce Manager

    2 araw ang nakalipas

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    The Workforce Manager is responsible for overall management & direction of the workforce team.Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. · ...

  • Clark | Workforce Planning, Scheduling, and RTA Supervisor

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    The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingl ...

  • Clark | Workforce Supervisor

    2 araw ang nakalipas

    Para lamang sa mga rehistradong miyembro Majorel Philippines Corp., Angeles City, Pampanga, Philippines

    The Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. · Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordin ...

  • Teleperformance Clark

    2 araw ang nakalipas

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    Job summary · The Operations Manager oversees the daily performance of call center supervisors and their respective teams. · ResponsibilitiesLead, manage and develop supervisors through interactions and motivation. · ...

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