- Research issues not able to be resolved by Tier 1 and identify system fault
- Provides initial fault isolation and proposes resolution for approval by senior team members to limit and address issues promptly.
- Prepare additional detailed information for Tier 3 on issues that require dev involvement
- Create support commands/scripts/workarounds to resolve customer issues
- Support issue resolution with various Internal Admin Tools (IAT)
- Respond to more advanced issues escalations promptly and appropriately, per Helixs internal processes, procedures and systems.
- Reach out proactively to senior agents and supervisors with questions to ensure solid understanding and growth of systems, processes and procedures.
- Technical aptitude or familiarity with software concepts such as: HTML, Javascript, Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)
- With 2-3 years of relevant experience.
- Solid organization and coordination skills.
- Outstanding research and problem-solving skills.
- Excellent verbal & written communication skills
- Able to utilize internal communication tools to align with all stakeholders to perform requested tasks
- Prior work experience as a technical specialist preferred but not required
- Prior work experience in healthcare and/or software industry preferred but not required
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+在 goFLUENT ,我们提供根据贵组织目标和需求量身定制的超个性化企业语言培训。自2000年以来 ,我们已帮助全球数百万人提升商务沟通能力。 · 我们的团队以共同的使命为纽带 :让每个公司和学习者都能轻松获得相关、高效的语言培训。加入我们充满活力的亚洲学习顾问团队 ,体验在全球公司工作的兴奋 · +管理参与 goFLUENT 课程 的客户/学习者关系。 · 根据流程和主管指导 ,通过电话或电子邮件提供支持 : · 解决客户投诉。 · 跟进培训进展。 · ...
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We are seeking a customer-obsessed IT Support Specialist to join our growing technology team. · In this role, you will be the first line of defence and a primary problem solver for our global workforce of over 1,000 employees. ...
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We're looking for a passionate IT Support Specialist to join our Manila team. Your mission: keep our people connected, secure and productive while collaborating with our global IT crew across London Montreal Barcelona and New York. As part of our world-class IT environment you'll ...
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We're looking for a passionate IT Support Specialist to join our Manila team. · ...
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We are seeking a customer-obsessed IT Support Specialist to join our growing technology team. · Serve as the primary point of contact for incoming helpdesk tickets (via JIRA Service Desk, ServiceNow, or similar), handling Tier 1 and Tier 2 issues. · Prioritize and resolve high vo ...
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Join our dynamic team at First Advantage as an IT Support Specialist. · Set up and troubleshoot desktops and notebooks (On Site & Remote). · Maintain excellent communication with all end users. · ...
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This is a full-time hybrid role for an IT Support Specialist based in Metro Manila, · This is a full-time hybrid role for an IT Support Specialist based in Metro Manila, · ...
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We are seeking a customer-obsessed IT Support Specialist to join our growing technology team. You will be the first line of defence and a primary problem solver for our global workforce of over 1,000 employees. · Frontline Support & TriageServe as the primary point of contact for ...
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ClinicMind is seeking a highly skilled Support Specialist to join the PatientHub Team within their Service Delivery division. · ...
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We want to build the future of game assistance. We're hoping you'll join us. · Our platform works across thousands of PC games, · ensuring that great games are accessible to everyone, · regardless of time constraints, skill level or accessibility needs.Troubleshoot technical issu ...
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We want to build the future of game assistance by providing tools that help players have more fun in their favorite games. · ...
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The IT Support Engineer provides technical assistance and troubleshooting for employees. · Provide technical support for hardware, software, applications, and network issues via telephone or online. · Identify, diagnose, and resolve level 1/2 issues in computer hardware and softw ...
Manila, Metro Manila ₱300,000 - ₱600,000 (PHP) bawat taon1 linggo ang nakalipas
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+The IT Support Specialist will be responsible for providing technical support to employees, maintaining IT systems, and assisting the Director, Operations & Systems with information security initiatives. · +Provide first-level IT support for all employees, resolving technical is ...
Manila1 buwan ang nakalipas
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+We are seeking a customer-obsessed IT Support Specialist to join our growing technology team. In this role, you will be the first line of defence and a primary problem solver for our global workforce of over 1,000 employees. · +Serve as the primary point of contact for incoming ...
Manila Buong oras4 linggo ang nakalipas
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Job Description · About Us · Barkbus is the nations premier mobile dog grooming company. We are dog-loving creatives, operators, technologists, and entrepreneurs taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry. Driven ...
Manila ₱240,000 - ₱480,000 (PHP) bawat taon1 araw ang nakalipas
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We're looking for someone who genuinely enjoys helping people solve problems. You'll support both sides of our marketplace - researchers recruiting for studies and participants taking part in them.You won't just be answering tickets - you'll be the bridge between our users and ou ...
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Patient Support Specialist, Australia Support
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This isn't your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. · As a Customer Support Specialist, you'll be an essential part of our mission to p ...
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Remedy is looking for a Patient Support Specialist to join our team You will be at the front-line of Remedy and will provide chat-based support for Remedy's patients and customers. · Key Responsibilities · Handle, triage and answer inbound customer messages on our social media, t ...
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We are seeking Support Specialists who share our enthusiasm for making gaming more fun. In this role, you'll be the front-line champion for our community, helping users get the most out of Wand while maintaining our high standards for trust and technical excellence. · ...
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The Technical Support Specialist will serve as a vital point of contact for internal teams and external vendor partners. They will handle next-level escalations, troubleshooting, case documentation, and deliver expert support across multiple channels. · Proficiency in technical s ...
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