- Solution oriented
- Great relationship builder
- Eager to understand business, business needs and ways ofworking
- Loves learning, is curious
- Ownership
- Anticipates customer needs
- Responsive
- Adaptable
- Creative
- Proactive
- Out of the box thinker
- Commercial acumen
- Determined
- Logical
- Organized
- Confident
- Verify and process the following vendor invoice types for payment:
- Pipeline Usage Tariffs
- Pipeline Gain / Loss fees
- Pipeline Loss Adjustment fees
- Freight
- Storage
- Inspection
- Broker
- Proactively identify and resolve discrepancies between invoices and system records caused by:
- Invoice errors
- Missing and incorrectly recorded deals and nominations
- Incorrect system calculations (tariffs)
- System interface failures
- Regrades
- Proactively investigate and resolve incoming invoice disputes and queries
- Work closely with interdependent groups such as Trading, Operations and Finance. Develop relationships with those teams and ensure that processes are working effectively and efficiently
- Generate key data reports for internal customers
- Collaborate with team members and stakeholders to share learnings and best practices
- Collate KPI data to demonstrate team contribution to leading business indicators such as working capital
- File transaction records in line with Group Records Management policies
- Maintain Operations manuals and other material in the Operations on-boarding website, together with desk leads.
- Participate in assigned LEAN or Continuous Improvement projects, building knowledge and experience of methodology and tools
- Routinely examine existing and new procedures. Seek process improvements and efficiency. Support ad-hoc projects assigned by Team Leader
- Maintain 'first time right' mentality and behaviors.
- Assistance with audits when required.
- Previous experience of working with US customers an advantage but not essential
- University degree and/or equivalent work experience.
- Close cooperation with many different stakeholders both internal and external (i.e. 3rd party depots, vendors, SBOs, Trading, Operations, Finance).
- Autonomous working manner and proactive problem resolution (incumbent is driver for troubleshooting)
- Evidenced ability to backfill for co-workers and taking on additional projects
- Evidenced ability to understand end to end processes and the impacts of those processes on the book of record
- Evidenced ability to react to customer requirements in a timely, effective manner
- Deliver constant good results and work accurately, also under time pressure
- Must be able to deal in a flexible way with competing priorities and be able to maximize value in a fast-paced environment.
- Evidence of an orientation towards learning and application of that learning to problem solving
- Knowledge of Endur is an advantage but not essential
- Working knowledge of LEAN or other CI tools will be highly considered
- Proficiency in Microsoft Excel
- ZEMA experience (good to have)
Operations Support Advisor - Makati, Pilipinas - Shell Business Operations - Manila
Paglalarawan
Purpose & Accountabilities
Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals natural gas, electrical power and CO2.
We are interested in attracting people to our business who share our core working values of honesty, integrity and respect for others. We also want those who can build on our business vision, are prepared to accept accountability and can achieve great results through teamwork and while adapting to a changing business environment.
The successful candidate will exhibit many of the following characteristics:
This position is in Global Operations Commercial Services and is part of the Global Operations Support Team. The team provides administrative and professional support primarily to NA Trading and Supply Operations.
The successful candidate will be part of the Operations Support team in Manila which will support the USA Trading and Supply business in Houston. The team will provide administrative and professional support functions primarily for Operations. This role includes tasks such as the processing of vendor invoices such as Storage, Inspection, Broker, Freight, Pipeline invoices and validation of commodity pricing disputes. The scope of the team changes as business needs change.
Accountabilities
Ensure the Trading and Supply Profit and Loss position is reflected in an accurate, up to date way by the timely and accurate processing of vendor invoices.
Dimensions
The team is part of a Global Operations Support Team within Trading and Supply Operations. Collectively the team handles transactional activity on behalf of Commercial Operations such asinvoice processing, pricing dispute resolution, and internal reporting. Customers include companies within the Shell Trading network and its Supply company affiliates. The work is carried out using a wide range of Trading and Scheduling IT Systems such as Endur, TSAP,ZEMA, RADAR and Navarik. Continuous Improvement is a core function of the team.
Skills & Requirements:
Work Schedule: Night Shift - 8:00pm to 5:00am