Supervisor for Product Success - Quezon City, Metro Manila / NCR - Reed Elsevier Shared Services Philippines Inc

    Reed Elsevier Shared Services Philippines Inc
    Reed Elsevier Shared Services Philippines Inc Quezon City, Metro Manila / NCR

    1 linggo ang nakalipas

    Buong oras
    Paglalarawan

    Accountabilities:

    Strategic Partnership with Various Stakeholders

    • Ensure a proactive and consultative relationship with all business units supported
    • Monitor shows and constantly partner with stakeholders in terms of activities team will support
    • Continuously explore opportunities to partner with and support the stakeholders while ensuring continuous growth and upskilling of self and team members

    Employee Management

    • Ensure new employees are oriented to the organization, its policies, facilities, etc
    • Facilitate Employee growth, training and progress through various means
    • Develop and implement PIP if performance is not adequate
    • Lead regular teambuilding activities including strategic planning, RE Cares, etc.
    • Approve and monitor daily team attendance through HR Teamware
    • Attrition – maintain annualized negative attrition at or below 10%
    • Regularly review the needs of employees
    • Help, discuss, evaluate and resolve personal and work issues among team members
    • Inform and monitor employees during times of crisis or disaster to assess situation
    • Inform the manager of the current situation of team members and recommend solution

    Reporting

    • Submit regular operation performance status reports to local RX leadership and stakeholders
    • Produce monthly performance update and other relevant reports to BU stakeholder

    Operational Improvement

    • Stakeholder Management – conduct regular operations review and execute action items agreed with the business unit
    • Manage multiple projects simultaneously, proactively reprioritizing when necessary as determined by competitive issues.
    • Receive, review and monitor and manage workload and assignments of the team
    • Manage stakeholder expectations regarding deadlines, quality and efficiency
    • Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions
    • Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operations
    • Operations Standard – support compliance with established processes

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Quezon City