Manager, Service Excellence and Digital Operations - Pasig, National Capital Region
1 buwan ang nakalipas
Job summary
We are looking for a Manager to lead our Service Excellence and Digital Operations team. As a key member of our leadership team, you will be responsible for driving operational excellence across support processes and agent capabilities.Responsibilities
- Business Process Execution & Optimization: Define document advocate process identify bottlenecks leading complex optimization projects using methodologies like Lean or Six Sigma.
- Training & Capability Strategy: Lead development all agent training programs ensure deep process understanding quality adherence both in-house BPO teams.
Paglalarawan ng trabaho
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