Partner Success Manager - Philippines, Pilipinas - Deltek

Paglalarawan

• Build effective and trusted relationships with partners in ways that demonstrate partner focus and satisfaction by identifying needs, following up in a timely manner and exceeding partner expectations.
• Meet with partners on a regular cadence and set agenda for meetings.
• Follow up and report on agreed actions with all stakeholders.
• Maintain a clear understanding of the partner value proposition and summarize partner status and next actions for manager.
• Manage multiple projects and multiple partners simultaneously
• Ability to identify task next actions and follow through to completion in an efficient and timely manner.
• Follow up on referral status; capture accurate information; monitor partner success and metrics to measure the value each partner brings to the program.
• Assist with planning and executing programs to effectively engage in marketing and promoting the partners.
• Manage appropriate communication, coordinate activities, anticipate issues, facilitate conflict resolution, and escalate to key stakeholders, as necessary.

Qualifications :

• Minimum 2-4 years of experience in Alliances, Customer Success, Business Development, or Partner Management
• Excellent interpersonal and both verbal & written English communication skills
• Curiosity and desire to learn about new industries & software products
• Collaborative work style, with a strong ability to build relationships, gain credibility and partner with team members and internal customers
• Detail-oriented, critical-thinker with ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively in a team-oriented environment
• Ability to work in US Time zone (EST or CST)
• Bachelor's college degree or equivalent preferred
• Proficiency in MS Office Suite
• Experience with Salesforce or similar CRM applications is a plus