Customer Care Specialist - Manila - AirTree Ventures Pty

    AirTree Ventures Pty
    AirTree Ventures Pty Manila

    1 linggo ang nakalipas

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    Paglalarawan

    Job Overview

    We are seeking a highly motivated Customer Care Specialist (Payroll) to join our Customer Experience team at Employment Hero.

    In this role, you will be responsible for providing exceptional support to our customers, ensuring their continued success after implementing our Employment Hero Payroll product.

    Key Responsibilities

    • Respond to and resolve customer tickets, calls, and queries related to the Employment Hero payroll Platform in a timely manner.
    • Assist and collaborate with the wider squad and support team to provide best practice system use and education to all our customers.
    • Analyse and understand product functionality across the platform and logic in detail; testing in platforms to identify user error/system logic and related root causes.
    • Conduct/triage customer support issues and assign to the appropriate team or resolve where possible.
    • Educate customers on how to maximise their people processes using the platform.

    Requirements

    • 1-2 years experience in a fast-paced customer service/support environment across live chat and email.
    • Relevant Australian payroll experience e.g. KeyPay/Employment Hero.
    • Prior exposure to customer experience within a SaaS (Software as a Service) environment.
    • Problem-solving skills with a sound and thorough approach to troubleshooting.
    • Ability to manage competing priorities, working autonomously; requesting assistance when needed.

    What We Offer

    • A generous salary of 300,000 PHP per year, plus additional benefits.
    • A comprehensive leave allowance - 24 days per annum.
    • A De Minimis allowance of 3,000 PHP per month (non-taxable).
    • Cashback offers and discounts on popular brands through our Swag app.
    • Health card membership (Maxicare) on the first day.
    • Generous budget for your home office.
    • Cutting-edge tools and technology.

    Apply Now

    If you're passionate about revolutionising employment and have what it takes to succeed in this role, click 'Apply' below to submit your application.

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