Technical AI Enablement - National Capital Region - Emapta Global

Paglalarawan

Scaling AI with Governance, Precision, and Impact

Operating at the forefront of the Computer Software industry, this organization is redefining how AI is responsibly embedded into commercial systems. Serving mission-driven organizations across nonprofit and social good sectors, the company has built a reputation for delivering scalable SaaS solutions that power fundraising, engagement, and operational excellence.

Backed by significant growth initiatives and a strong product ecosystem, the organization has successfully integrated multiple technology platforms into a unified solution suite. Their focus on governance, security, and structured AI adoption reflects a mature approach to innovation-balancing speed with responsibility.

Job Description

As a Technical AI Enablement & Workflow Engineer, you will operationalize AI initiatives by writing structured technical specifications, supporting AI agent builds, and designing scalable workflows. This hands-on execution role focuses on system logic, documentation, and agent configuration-turning AI ambition into reliable, governed implementation.

Job Overview

Employment type: Full-time

Shift: Night shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Required Qualifications

• 1 to 3 years of experience
• Strong technical reasoning skills with the ability to think in systems, trace dependencies, and anticipate edge cases and failure modes
• Demonstrated experience writing technical specifications, system design documents, or detailed process documentation in a SaaS or technology environment
• Hands-on familiarity with AI systems, including:
• Prompt engineering
• Agent-style workflows
• Structured outputs and tool calling
• Retrieval-augmented generation (RAG) concepts
• Experience working with GTM or commercial technology stacks, including one or more of:
• Salesforce
• Marketing automation platforms
• Sales engagement tools
• Data enrichment platforms
• Workflow automation tools (e.g., n8n, Workato, Zapier)
• Excellent written communication skills able to produce documentation that is precise, structured, and accessible to both technical and non-technical audiences
• Comfortable working with ambiguity, iterating based on feedback, and operating effectively in a fast-moving environment
• Ability to read and reason about code, APIs, configuration files, and system architectures (production coding is not required)

Preferred Qualifications

• Experience supporting AI agent builds, automation programs, or internal platforms in a Revenue Operations, Sales Operations, or Commercial Operations context
• Familiarity with AI governance frameworks, risk classification, or responsible AI principles (e.g., NIST AI RMF, EU AI Act concepts)
• Experience with AWS Bedrock, Anthropic Claude, or other LLM platforms in a commercial setting
• Background in sales methodologies, GTM process design, or revenue operations tooling
• Experience working in PE-backed, high-growth, or M&A-intensive SaaS environments
• Exposure to the social good, nonprofit, or public sector technology space

Your Daily Tasks

Technical Specification & System Design

• Write clear, structured technical specifications for AI agents, automation tools, and end-to-end GTM workflows defining inputs, outputs, dependencies, assumptions, edge cases, and failure modes
• Translate high-level objectives into implementable system logic with explicit decision trees and handoff points
• Produce agent specification documents aligned with governance frameworks including AI-Prime assessments, risk tier classification, and build-vs-buy rationale
• Identify gaps, risks, and ambiguities in underspecified workflows and propose solutions proactively

AI Agent Build Support

• Support configuration, testing, and refinement of AI agents across commercial workflows
• Work hands-on with prompts, system instructions, structured outputs, schemas, tools, and function interfaces
• Execute testing, scenario validation, and regression checks
• Improve agent accuracy and reliability through guardrails, refined instructions, and documented limitations
• Support Tier 0 (prompt engineering) and Tier 1 (low-risk automation) builds, with exposure to Tier 2 orchestration

Workflow Engineering & Automation

• Map end-to-end workflows across the commercial deal cycle
• Document how work moves through systems such as Salesforce, Marketo, Clay, 6Sense, SalesLoft, Gong, and Snowflake
• Identify friction points and recommend improvements aligned with selling methodologies and governance stage-gates
• Design AI-enabled workflows that are operationally sound and maintainable

Technical Documentation & Enablement

• Produce living documentation explaining how AI agents operate, usage guidelines, assumptions, limitations, and troubleshooting steps
• Maintain Agent Registers, Intake forms, and Specification templates
• Write for both technical and semi-technical audiences
• Contribute to enablement materials supporting AI adoption

Cross-Functional Collaboration

• Partner with engineers, operations, enablement, and GTM stakeholders
• Ask precise clarifying questions when requirements are incomplete
• Communicate trade-offs, risks, and recommendations clearly
• Exercise sound judgment in evolving technical environments

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025, Emapta stands proudly alongside industry leaders, offering stability and exciting global career opportunities. Here, you'll collaborate with international clients, enjoy competitive benefits, and grow in a culture built on innovation and continuous learning.

Apply now and be part of the #EmaptaEra