- Clark, PampangaQualificationsGraduate of any 4 year course or completed first year in collegeExperience in handling escalation calls.
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Senior Salesforce Consultant
5 araw ang nakalipas
Technology Elite Inc Central Luzon, Other - Philippines, Pilipinas Buong orasNOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. · Salary: Php 150,000 to 170,000 · Work Shift: Mid Shift - 4PM - 1AM Philippine Time · Responsibilities:Strategic Consultation & So ...
Subject Matter Expert - Angeles, Pilipinas - TASQ Staffing Solutions
Paglalarawan
OnsiteExcellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in Clark.
Amenable to work onsite.
Key ResponsibilitiesUnderstand customer issues and provide solution.
Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company.
Meet SLA and KPIsHandle escalation callsKnowledge and experience on ticketing tools.Understanding of the Financial industry, products, ISP related services, etc.
Understanding of common Financial terminologyDisplays superb customer service skills and capabilitiesBasic Operating System knowledgeKnowledge of common ISP products & servicesGood analytical abilityAbility to navigate common user interface elementsGood Reading skills - the ability to understand ambiguous information, probe and consolidate into useable data