Customer Admin Support - Manila - 24x7 Direct

    24x7 Direct
    24x7 Direct Manila

    15 oras ang nakalipas

    Paglalarawan

    This is a remote position.

    Philippine-based Filipino applicants.

    Role Overview

    We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.


    Key Responsibilities

    Administrative & Customer Support

    • Triage incoming phone calls, customer enquiries, and emails.
    • Handle order-taking, sales support, and general customer service interactions.
    • Maintain database accuracy and hygiene.
    • Record and track consumer feedback received via phone, email, and web submissions.
    • Manage customer complaint resolution and coordinate product reimbursements.
    • Attend regular team and stakeholder meetings as required.


    Order Management & Logistics
    • Perform order keying, validation, and discrepancy highlighting.
    • Issue short supply notifications and follow up on reorder availability.
    • Process order invoicing through relevant portals and maintain dispatch records.
    • Book delivery timeslots with transport providers.
    • Provide backup support for key logistics functions.


    Accounts & Reporting
    • Perform accounts receivable–related tasks.
    • Monitor retailer sales trends and demand using available data sources.
    • Prepare weekly customer reports and forecasts.
    • Assist with month-end report downloads and data preparation.


    Digital Content & Market Support
    • Upload and manage recipe content from Instagram to the company website.
    • Review customer websites to ensure images and data accuracy.
    • Conduct market research to support business initiatives.


    Requirements

    • Intermediate proficiency in Microsoft Office.
    • Strong verbal and written communication skills.
    • Detail-oriented with a high level of accuracy and adherence to procedures.
    • Demonstrates integrity, professionalism, and reliability.
    • Proactive and results-driven; takes initiative to complete tasks.
    • Effectively manages multiple priorities and deadlines in fast-paced environments.
    • Builds and maintains positive, collaborative working relationships.

    Work Environment & Expectations
    While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

    This role requires:

    • Discipline and commitment to set working hours (strict shift times, not flexible)

    • Use of time tracking software during work hours

    • Active participation in team and client calls with your camera ON

    • Consistent availability and responsiveness throughout your shift

    • Treating this as a long-term, full-time job—not a side gig or freelance task

    Payroll is processed bi-monthly.

    We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

    Benefits

    1.     Monthly Salary: Php 30,000
    2.     Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
    3.     You will be paid extra for overtime and Philippines' public holidays
    4.     Probation: 6 months and after Probation
    • 10 days annual leave credits
    • 5 days of sick leave

    5.     HMO offered after 6-months probation
     Eligible for 13th Month Pay after 30 days
    Annual salary review
    Laptop provided after 30 days
    9.    Permanent work-from-home role. You will have to use your own internet.
    10. SHIFT TIMES: 5 AM to 2 PM Philippine time, Monday to Friday
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