Korean Speaker - Central Luzon, Angeles City, Pilipinas - Dnata Travel Inc
Paglalarawan
Minimum requirements:
Applicants must be willing to work and relocate to Clark, Pampanga.
Applicants must be a Filipino citizen or have a relevant residence status
High school diploma/GED required (College degree preferred)
Must have at least 2 years of experience working in a travel industry company, either from a BPO which is travel related, or from an actual travel agency as a Mandarin, Cantonese or Korean Speaker
IATA certification in Basic or Advanced Standard Fares or ticketing is definitely a plus.
Experience in handling leisure travel reservations is a plus.
Experience in at least one GDS and its native environment is a plus.
Must display competencies in sales and customer service skills
Fluent in written and spoken Mandarin, Cantonese or Korean language; Good English communication skills
Strong analytical and problem-solving skills
With the basic technical skills—able to navigate through computer and web application with ease
Superior customer service skills with previous training in this category (preferably with international routing knowledge and well versed in world geography).
Above average mathematical competencies.
Must have a minimum of 30 WPM typing speed certificates)
Must be willing to work on shifting schedule, holidays and weekends.
Willing to work and transfer in Clark Pampanga
Key Responsibilities and Accountabilities
Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
Maintain data protection and confidentiality for both staff and customers.
Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)
Key Competencies
Must be detail-oriented with utmost focus on quality and efficiency
Must take ownership of the clients assigned to with highest importance
Results orientation with bias for action, versatility, and adaptability.
Willing to work in shifting schedules that includes possible graveyard shifts.
Excellent written and communication skills
Excellent customer service and sales orientation
Understanding of Middle East culture is very critical
Must be able to effectively communicate with colleagues and peers from other departments
Willing to work on shifting schedules
Must be a team player
Must be able to work and remain calm under pressure