Level 1 Technical Support - Makati

Para lamang sa mga rehistradong miyembro Makati, Pilipinas

15 oras ang nakalipas

About us · We're an Australian social enterprise telco that donates 50% of our profits to charities chosen by our customers. By taking a large part of the profits from something we all use everyday, we're trying to make it that little bit easier to do some good whilst not doing m ...

Paglalarawan ng trabaho

About us

We're an Australian social enterprise telco that donates 50% of our profits to charities chosen by our customers. By taking a large part of the profits from something we all use everyday, we're trying to make it that little bit easier to do some good whilst not doing much at all. We all rely heavily on our phones and internet, so we've been careful to select trusted networks that we know are good for everyone. Goodtel is Australia's only telco that is both a certified B-Corp and 100% carbon neutral. And we know what you're thinking. How is it we can afford to give away 50% of our profits? The answer is simple. Many other telcos choose to focus on maximising profits to shareholders, we choose to split ours with charities. It's a choice we feel good about.

Qualifications & experience

"We are a team that takes Reliability seriously. If you pride yourself on consistent attendance and unwavering commitment, this position is a perfect fit for you."

Previous experience in a customer-facing technical support role, preferably in the telecommunications industry, and preferably across a product range of all or any of NBN, Hosted Voice, Mobile and Teams Calling.
Proficiency in troubleshooting connectivity issues, hardware configurations, and basic network setups.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical customers.
Strong problem-solving skills and the ability to remain calm and professional under pressure.
A positive attitude, eagerness to learn, and a passion for providing outstanding customer service.
Flexibility in schedule in allowing us to respond quickly to customer needs and ensures that we can maintain our high standards of service; Ability to adapt to a flexible work schedule as needed (ie afterhours and weekends)

Tasks & responsibilities

Provide exceptional technical support to customers primarily via phone, email, and chat channels.
Diagnose and troubleshoot connectivity issues, equipment problems, and other related technical inquiries.
Guide customers through step-by-step solutions to resolve their technical issues effectively and efficiently.
Document all customer interactions and technical solutions accurately in the company's CRM System
Collaborate with other departments to escalate and resolve complex technical issues promptly.

Benefits

Do work that matters - Goodtel's donation business model helps protect those in need and the planet
Incentive Programs – an opportunity to earn up to PHP 3,000 on top of your base fee per month
Choice of your own HMO (Health Management Organization)
Contract includes Accrued Time in Lieu of Service
Career growth – we are a small team who are growing rapidly
Hybrid work opportunity once team member is running at full capacity
Great teammates

Job Type: Part-time

Pay: Php Php140.00 per hour

Work Location: Hybrid remote in Makati