Applications Support Engineer - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.

Paglalarawan

Job Description :

This role is a business facing technology support role within the Securities Services technology group of JPMorgan, responsible for supporting technology solutions for various products within Securities Services, supporting both the business within Asia Pacific sites and globally.

The key responsibility in the role is the support and maintenance of both in-house built and vendor applications, across a mixture of traditional distributed architectures and public & private cloud modern architecture. Supporting the APAC lines of business and working in collaboration with wider technology teams to drive resolution to problems across the Securities Services technology stack.

This role will provide a direct technology face-off to business & operations teams in Manila and across APAC.

For the right candidate there is an opportunity for real career progression within a business area that's going through a period of growth.

Job responsibilities::

• Providing business facing technology support to business and operations groups across the Asia Pacific region.
• Working within a follow-the-sun support model with global counterparts
• Develop and support automation tooling to improve the reliability of the platform and to increase the productivity of the team
• Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners
• Performing post incident analysis, identifying, tracking and implementing preventative measures
• Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards
• Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment

Required Qualifications, Skills and Capabilities::

• 5+ years of experience in technology for financial and banking sector
• Graduate diploma or degree in computer science
• Functional and technical skills in domain: trade life cycle to settlement, position management, valuation, asset servicing
• Support management skills: design and use monitoring dashboards for day to day support, generate service KPIs, reports on service stability and performance, log & message bus monitoring: Splunk ELK Geneos AppDynamics, DynaTrace, expertise in Excel, Macro and PowerPoint will be an advantage
• A proven track record of running incident & problem management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages
• Excellent interpersonal relationship and communication skills

Relevant Technical experience:

• Experience supporting Linux and RDBMS based applications.
• Scripting languages such as: Perl, Python, Linux/UNIX shell
• Database: Oracle, MS-SQL, PostgreSQL, Casandra, Snowflake
• Telemetry & Application Performance monitoring tools such as: Splunk, AppDynamics, Dynatrace, Grafana, ITRS Geneos
• Schedulers - Control-M / Autosys
• Ideally: AWS experience & certification: experience with core AWS services such as: EC2, S3, EKS, RDS, Cloudwatch & DataDog
• Prior experience in JAVA development is a plus