Voice Account - Tagbilaran, Pilipinas - Ibex Global Solutions Philippines Inc.

Paglalarawan

We are currently seeking dedicated and enthusiastic individuals to join our team as Customer Service Representatives.

As a Customer Service Representative, you will play a crucial role in providing exceptional service and support to our valued customers.

RESPONSIBILITIES:

• Serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints via various communication channels such as phone, email, and live chat.
• Provide accurate and timely information regarding products, services, and company policies to assist customers in making informed decisions.
• Assist customers in navigating our website, troubleshooting technical issues, and placing orders.
• Handle customer escalations with professionalism and empathy, ensuring prompt resolution and customer satisfaction.
• Maintain thorough documentation of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to resolve customer issues and improve overall customer experience.
• Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.

REQUIREMENTS:

• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving abilities to address customer inquiries and resolve issues effectively.
• Empathy and patience when dealing with customers, ensuring a positive and personalized experience.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
• Previous experience in customer service or a related field is preferred but not mandatory.

BENEFITS:

• Allowance for working onsite
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience.

If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

FOR QUICKER PROCESSING, APPLY ONSITE

RECRUITMENT CENTERS:
Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday
3rd Floor Plaza Marcela Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday

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