Back Office Support - Makati
3 araw ang nakalipas
Paglalarawan ng trabaho
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team.
As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance.
At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like youAccount specific roles and responsibilities:
Provides customer support through different communication channels (Phone, email, chat).
Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
At least 1 year BPO experience
Financial account experience is a PLUS
Ability to multitask (taking in calls and responding to email)
Must know how to use MS Word, Excel, Outlook
Excellent verbal and written English skills
Willing to work ONSITE in Buendia, Makati
Amenable working night shifts (Shifting)
Benefits
What can we offer you?
Competitive salary and benefits
Health Insurance with free dependents*10%-night differential
Attendance Bonus
Paid time off
Convertible to cash leave credits
Performance Appraisal
Work-life balance
A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you
Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
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