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Telemarketing Supervsior
1 araw ang nakalipas
DEMPSEY RESOURCE MANAGEMENT INC. Quezon City, Pilipinas Buong oras(1) Telemarketing SupervisorØ Prepares policies and standard operating procedures of the divisionØ Reviews and recommends changes in policies to improve operations.Ø Ensures that standard operating procedures are implemented properlyØ Supervises the processing of sales booking so ...
Telemarketing Supervsior - QUEZON CITY, Pilipinas - DEMPSEY RESOURCE MANAGEMENT INC.
Paglalarawan
(1) Telemarketing SupervisorØ Prepares policies and standard operating procedures of the division
Ø Reviews and recommends changes in policies to improve operations.
Ø Ensures that standard operating procedures are implemented properly
Ø Supervises the processing of sales booking solicited from sales personnel and customers.
Ø Train and update team members on the company's products, services and promotional deals.
Ø Monitor continuous business transactions of existing customers
Ø In charge of renewing dormant customers
Ø Develop and manage maintained customer database.
Ø Assists in negotiating sales transactions of telemarketing staffs.
Ø Supports sales department in achieving monthly sales quota.
Ø Highest point of escalation for all critical customer issues and ensuring that appropriate solution will be provided.
Ø Resolves customer complaints by investigating problems, developing solutions, preparing reports and recommendations to the CSOO
Ø Coordinate with other department as when necessary to carry out tasks and responsibilities.
Ø Ensures operational efficiency and profitability of the division
Should be residing at QUEZON CITY
Job Types:
Full-time, Permanent
Schedule:
8 hour shift
Day shift
Monday to Friday
Supplemental pay types:
13th month salary