Team Leader - Philippines, Pilipinas - Cyfle

Paglalarawan

• Lead and supervise a team of insurance agents, providing guidance, support, and coaching to ensure team performance targets are met or exceeded.
• Conduct regular performance evaluations and provide feedback to team members to support their professional development and growth.
• Monitor team metrics, including sales targets, customer satisfaction scores, and quality assurance standards, and implement strategies to improve performance as needed.
• Collaborate with management to develop and implement process improvements and best practices to enhance team efficiency and effectiveness.
• Serve as a point of contact for escalated customer inquiries or complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
  
  

• At least 2 years of Team Lead experience in an Insurance Account or similar role.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to motivate and inspire team members to achieve and exceed performance goals.
• Excellent problem-solving and decision-making abilities.
• Proficiency in insurance industry regulations, products, and processes.