Quality Manager - Quezon City MNL Philippines

At Probe Group we're powered by passion driven by curiosity enriched by a purpose to do it better We work hard and love a good challenge or multiple With clients spanning across the Pacific Asia and North America we're no stranger to thinking big and working with innovative minds ...

We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America we're no stranger to thinking big. · ...

We're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, · ...

We're looking for a Volume Recruiter who's ready to manage the entire hiring process — sourcing, screening, and securing top candidates. · You'll partner with hiring managers, tap into various talent networks, and make sure each candidate's journey is a great one.Responsible for ...

The Service Desk Agent serves as the first level of IT support for all Probe users by receiving incidents and service requests through a variety of channels (such as phone, chat, email and ticketing system) and taking the appropriate steps to resolve the users concerns. · Receiv ...

We are looking for a Customer Experience Executive to join our team. The successful candidate will have a passion for delivering exceptional customer experiences and will possess strong communication skills. · ...

We are powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, · We think differently,challenge the norm and find your purpose. · Think ...

Job purpose · Quality Assurance Analyst (QA) is responsible for ensuring that processes, services, and customer interactions meet established quality standards. It plays a crucial role in identifying and addressing improvement opportunities through quality checking to ensure comp ...

Duties and responsibilities · Listen and rate conversations held between our team members and customers against quality standards. · Analyse the observations gathered and effectively provide feedback to the team members and their managers on the quality of their performance. · Th ...

Job Overview: · The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. · Duties and responsibilities · ●To manage the day–to-day planning, operation and problem-solving of a tea ...

The Team Leader will be responsible for managing the performance of · Assigned Customer Service Agents and apply strategic processes to improve team performance and contribute to the ongoing improvement of the account. · Improve & sustain team performance to deliver and exceed as ...

Strategic Planning · - Develop and execute a comprehensive learning and development strategy aligned with business objectives and call center performance goals.  · - Analyze trends, performance data, and industry benchmarks to identify training needs and recommend innovative solu ...

Job Description · A Talent Acquisition/Recruitment Associate is responsible for a full-cycle of recruitment, identifying, engaging, and attracting top candidates to meet the staffing needs of a company. Their duties include collaborating with hiring managers regularly and proacti ...

The Customer Experience Executive will receive training and is expected to have mastery and knowledge of the campaign's features, benefits, quality and other service packages which can be made available to customers in the future. The primary responsibility is to respond to custo ...