Customer Success Specialist - Taguig, Philippines, Pilipinas - Nimbyx

Paglalarawan

As the Customer Success Specialist, you will focus on building strong long-lasting relationships by understanding our customer's needs and providing innovative solutions to help them grow their business.

As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point of contact for your portfolio of customers, and you will know your client's business inside out. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll your sleeves up to get the job done.

Responsibilities

• Ensure customer satisfaction by providing world-class customer service in every touchpoint with our clients (phone, email, and live chat)
• Focus on ensuring clients get the most out of our products and services by conducting training via webinars as well as occasional onsite training
• Handle complex technical questions in a timely/professional manner
• Relay customer feedback on new products and services to business owners
• Report bugs/issues to software developers
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Effectively identify the needs of existing customers and develop opportunities to cross-sell and up-sell within the digital ecosystem

Qualifications

• Proven track record as a Customer Success Advocate - building close long-term customer relationships, loyalty, and retention.
• Previous customer success/customer service experience within a B2B SaaS model
• Experience in the dental field is preferred, but not mandatory
• Good communicator: asking the right questions and listening also to what is not being said
• Great analytical abilities and attention to detail, but keeping the big picture in mind
• Able to explain technical components in simple language
• Willingness to roll up your sleeves and get into the details of the business, manage customer accounts, and drive the business to hit our KPIs
• Teamwork mentality and willingness to assist wherever needed.

Nimbyx is a global technology company on a mission to revolutionize the healthcare industry with cutting-edge solutions. We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing; AI and RPA to digital scanning, 3D printing, and digital education, we're leveraging the latest tech to make healthcare more efficient, effective, and accessible for all.

We're not just talking about change, we're making it happen. Join us in our mission to innovate for a healthier world and discover how we're pushing the boundaries of healthcare. Learn more about our solutions and how we can work together to make a real impact.

A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent, and strong management, who all set a powerful foundation for sustainable growth and a brighter future.