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    Call Center Representative - Philippines, Quezon City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Quezon City, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan
    Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information. You may be asked to perform other duties.
    . Communicates in a cordial, professional manner with patients via phone.
    . Invite our patient to the patients to the Patient Portal.
    . Transfers incoming callers to appropriate department / location when necessary.
    . New patient registration (Enter demographic/update information, insurance information)
    . Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists.
    . Updates computer referring physician data base.
    . Works with online scheduling system and EHR
    . Verifies patient data and insurance to ensure it is updated for accurate billings.
    . Handles patient concerns or refers to administration appropriately
    . Fills patient cancellation slots efficiently in keeping schedules booked for the Doctors and APP.
    . Maintains updated documentation of identified action work lists needed for daily operations.
    . Clock in/out correctly avoiding overtime.
    . Display PPA Mission and Core Values.
    . The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time


    Qualifications

    What You Will Need:


    Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    High School Graduate or Equivalent required
    previous customer service experience required
    Bilingual preferred-
    English -Spanish
    Knowledge of EHR preferred
    Medical office or medical call center setting experience preferred

    Proficient with computer programs: Email, PowerPoint, Excel, and Word.
    Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
    Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
    Ability to work independently and in a team environment.
    Excellent verbal and written communication skills.
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