Quality Assurance Analyst - Pasig, National Capital Region
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
+We are seeking a detail-oriented Quality Assurance Analyst to uphold and elevate the customer experience in our organization. · +With 1-2 years of related work experience as a Quality Assurance Analyst in a BPO setup · Familiarity with QA monitoring tools, CRM platforms, and rep ...
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The Quality Assurance Analyst takes responsibility for monitoring and documenting agent call quality in support of the departmental quality goals and initiatives. · ...
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We are seeking a detail‑oriented Quality Assurance Analyst to uphold and elevate the customer experience in our organization. You will monitor agent interactions, analyze performance data, and collaborate with cross‑functional teams to ensure our service standards consistently ex ...
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The Quality Assurance Analyst is responsible for providing expert observations on customer interactions by reviewing incidents against legal requirements.We expect greater of ourselves... · ...
3 linggo ang nakalipas
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This job with Entain involves ensuring leading-class service to players across all BetMGM brands. · ...
1 buwan ang nakalipas
We are seeking a detail-oriented Quality Assurance Analyst to uphold and elevate the customer experience in our organization. You will monitor agent interactions, analyze performance data, and collaborate with cross-functional teams to ensure our service standards consistently ex ...
1 buwan ang nakalipas
We are seeking a detail‑oriented Quality Assurance Analyst to uphold and elevate the customer experience in our organization. · Familiarity with QA monitoring tools, CRM platforms, and reporting dashboardsWell‑versed in compliance standards (e.g., PCI, GDPR) and industry best pra ...
1 buwan ang nakalipas
The Quality Assurance Analyst takes responsibility for monitoring and documenting agent call quality in support of the departmental quality goals and initiatives. · ...
1 buwan ang nakalipas
Conduct monthly audits to assess third-party collections agencies' compliance with contract/MSA requirements and perform call monitoring for third-party collections agencies and VoiceBot in accordance with approved call monitoring guidelines. · ...
1 linggo ang nakalipas
The Quality Assurance Analyst provides expert observations on customer interactions by reviewing and auditing incidents against legal and customer experience requirements. · Evaluate calls emails chat transaction data and customer survey responses to identify compliance to qualit ...
3 linggo ang nakalipas
This role is responsible for monitoring evaluating and improving the quality of customer interactions to ensure compliance with company standards and client requirements. · ...
1 buwan ang nakalipas
+This is a Quality Assurance Analyst position that involves planning and developing test strategies according to QA guidelines. · +Plan develop co ordinate design and implement test strategies according to QA guidelines + Develop software test suites build test cases with a focus ...
1 linggo ang nakalipas
We are seeking a Junior Quality Assurance Analyst to join our Global QA team. The successful candidate will be responsible for planning, creating and executing manual tests required to validate the quality of applications under test. · ...
1 buwan ang nakalipas
The Retail Operations QA Monitoring analyst role is responsible for the proactive monitoring and review of live and recorded CCTV footage across United Petroleums Australian retail fuel and convenience network. · ...
2 linggo ang nakalipas
+The Role: Act as the quality champion for the BI team. Contribute to the testing strategy for BI products to ensure high-quality releases. · +Bachelor's degree with at least three years of experience in business intelligence or report development. · Working knowledge of testing ...
1 linggo ang nakalipas
The Salesforce Quality Assurance Analyst will work closely with the Call Center Department & Lead Generation closely work with Call Center & Marketing team. · minimum of 1-2 years professional experience (BPO, Corporate, LeadGen, Agency) · Excellent verbal and written communicati ...
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As a Customer Assurance Program Analyst you will be responsible for improving transparency coordination and customer confidence for escalated accounts participating in the Customer Assurance Program. · Consolidate and maintain tracking of CAP issues for the CAP accounts. · Identi ...
1 linggo ang nakalipas