Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Frontline support via e-mail and phone to troubleshoot external user issues by accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team.
- Log, code, appropriately triage, and catalog resolutions to support cases in the case tracking system.
- Regularly monitor case progress, assess how well tasks are advancing, and make adjustments as needed.
- Manage customer expectations through clear communication.
- Will be responsible for efficiently distributing cases to appropriate team members.
- Ensure that scheduled team members are available to accept phone calls during their assigned shift.
- May be tasked to design and generate reports using RightNow.
- Bachelor's Degree in Computer Science, Information Technology, or related discipline.
- Must have customer support experience.
- Good customer service and organizational skills are a must.
- Work well under pressure and adaptable in managing multiple tasks and priorities.
- Strong English (oral and written) communication, reasoning, and logic skills.
- Must have keen attention to detail.
- Familiarity with Finance or Accounting systems is a plus.
- Successful history working in a team environment.
- With reliable attendance to ensure smooth operations.
- Must be willing to work in shifts.
Associate Support Services Analyst - Makati, Pilipinas - Deltek Systems
