Specialist 1, Service Data Management - Philippines, Pilipinas - Vertiv

Paglalarawan

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

Job Responsibilities:

• Receives and processes IB update and new product startup activity requests and provides updates on status of requests.
• Seeks critical information and data needed to perform assigned tasks.
• Enters data and required information using standardized templates/forms/business system.
• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Assists customers in handling, servicing, follow-up, communication and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Implements error-proofing method to ensure all transactions done are accurate.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Coordinates with other teams/support to complete the request of customers.

Job Qualification:

• Graduate of any bachelor's degree
• 1 to 3 years' experience in customer service or transactional processes
• Computer literate (MS Office)