Network Operations Center Specialist - Imus

Job summary

Think of yourself as someone who will ensure maximum possible service availability and performance across the TaskUs Infrastructure. You will monitor all infrastructure, development and environmental alerts to ensure 24x7 operations and minimal service impact. You will provide early warning and rapid response for each and every alert.

Key Responsibilities

• Validate the alert and escalate to appropriate IT technicians to have the issue investigated further.
• Investigate issues, resolve problems, and communicate status.
• Perform routine health checks over and above automated monitoring to ensure the quickest detection time for service affecting issues.
• Respond to any number of alarms, alerts, or abnormal behaviors detected through reactive or proactive monitoring
• Provide analysis through the monitoring systems to proactively identify network issues.
• Monitor the ticket queue for incoming service requests and respond/resolve issues as required.
• Engage in regular network troubleshooting activities and resolve network connectivity issues.
• Generate periodic reports on network performance; Provide metrics (internal and/or customer-facing) to management as requested related to network performance.
• Ensure all activities are documented and tracked through the ticketing system.
• Execute established procedures as it relates to event, incident, and change management.
• Adhere to escalation procedures, task procedures, and troubleshooting processes.
• Maintain a team-focused attitude and work towards creating a healthy, respectful atmosphere.
• Perform these duties in a flexible fashion as the Network Operations Center is open 24x7x365.
• Participate and/or be part of the NOC continuous improvement activities as defined.

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