Customer Support Specialist - Philippines - LAdmins

    LAdmins
    LAdmins Philippines

    8 oras ang nakalipas

    ₱300,000 - ₱600,000 (PHP) bawat taon * Accounting / Finance
    Paglalarawan

    Customer Support Specialist (Transportation)

    Location: Remote — Philippines (collaborating daily with a U.S.-based client)

    Employment Type: Full-time

    Client Overview

    Our client is a leading U.S.-based company specializing in the remarketing and auction of recreational and powersports vehicles. They work closely with dealers, manufacturers, and financial institutions to help manage, move, and optimize vehicle inventory across the country. With a large national footprint and high transaction volume, the client plays a critical role in inventory liquidation, transportation coordination, and operational efficiency.

    Role Overview

    The Customer Support Specialist (Transportation) provides day-to-day operational support related to inventory movement, routing, and delivery coordination. This role requires strong attention to detail, clear communication, and the ability to work closely with U.S.-based teams, customers, and third-party carriers to ensure timely and accurate delivery of inventory.

    Benefits and Work Setup

    • Permanent Work From Home
    • Paid Time Off
    • Monthly Performance Bonus
    • Annual Bonus
    • Health Allowance

    What You'll Do

    • Support customers with routing, delivery, and transportation-related inquiries
    • Complete daily operational tasks such as phone calls, data entry, and issue resolution in a timely manner
    • Coordinate and communicate with carriers to ensure proper routing, delivery, or re-routing of units
    • Proactively update customers on delivery status and address delays or exceptions
    • Maintain accurate records and documentation related to transportation and inventory movement
    • Collaborate closely with internal operations and logistics teams to support business goals

    What You'll Bring

    • Experience in customer support, logistics, transportation coordination, or operations
    • Hands-on experience supporting or working with any of the following:
    • Motorcycles, ATVs, Side X Sides, Utility Vehicles, Personal Watercraft, Snowmobiles, Trailers, Recreational Vehicles, or Boats
    • U.S.-based operations or transportation support experience is a must
    • Strong written and verbal communication skills
    • High attention to detail with strong organizational and time-management skills
    • Comfort working with systems, data entry, and operational tools
    • Ability to work independently while collaborating with a remote, cross-functional team
    • A proactive, problem-solving mindset with a customer-first approach
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Customer support specialist