End User Support Engineer - Makati, Metro Manila, , Philippines
22 oras ang nakalipas
Paglalarawan ng trabaho
DUTIES AND RESPONSIBILITIES:
• Attain mastery of the organization's workplace technologies and stay updated with the latest industry solutions.
• Implement and optimize digital tools, platforms, and initiatives to enhance employee productivity and satisfaction.
• Provide technical support and troubleshooting for end users across various devices and platforms, ensuring minimal disruption to operations.
• Conduct research, proof of concept testing, and technical validation of emerging workplace technologies.
• Collaborate with CIT and TGI technical teams to identify and configure features that improve the digital experience in both in-office and remote work settings.
• Assist in software deployment, updates, and configuration to ensure smooth user adoption and compatibility.
• Develop and maintain user documentation, FAQs, and self-help resources to empower employees and reduce support requests.
• Facilitate onboarding and training sessions for new employees on digital tools and systems.
• Provide on-site support in designated office areas, assisting employees with queuing systems, device setup, and other walk-in support needs.
• Identify opportunities for automation of repetitive support tasks and implement solutions to improve efficiency and reduce manual workload.
• Ensure all activities align with organizational quality and information security standards.
• Complete assigned tasks in accordance with defined KPIs and service level agreements.
QUALIFICATIONS:
A. Minimum Education
• Bachelor's degree in Computer Science, Information Technology, or related field
• Training or certifications in end user support and workplace technologies preferred
B. Minimum Experience/Training
• With 2 to 3 years relevant experience in IT support
• Strong understanding of end user technologies and general IT concepts.
• Experience in technical research, user experience (UX), and design thinking is a plus
• Familiar with DEX concepts, tools and methodologies
• Familiar with evolving workplace technologies, e.g. AI tools
• Skilled with the Microsoft Office apps and platform
C. Competency
• Analytical, result-oriented, team player, fast learner and dynamic
• Can work with minimum supervision
• Excellent communication and interpersonal skills.
• Takes responsibility for timely completion of work
• Passion for learning and staying updated with the latest tech trends.
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