Workforce RTA - Ortigas
3 linggo ang nakalipas
+ Conduct capacity planning and provide insights to align staffing with anticipated workload.
Job summary
This job involves forecasting and planning workforce management in a contact center environment. The ideal candidate should have strong analytical skills, proficiency in WFM tools, and excellent communication abilities.Paglalarawan ng trabaho
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Mga katulad na trabaho
Manage real-time service levels and occupancy, respond to intraday issues. · Monitor real-time service levels and occupancy. · Respond proactively to intraday issues such as high call volumes or system outages. · ...
1 linggo ang nakalipas
Develop short- and long-term forecasts using historical data, trends, and business drivers. Create efficient schedules that meet business requirements and service level objectives. · ...
1 buwan ang nakalipas
Real time analyst is responsible for developing short and long term forecasts using historical data trends and business drivers. They also conduct capacity planning and provide insights to align staffing with anticipated workload. · ...
1 buwan ang nakalipas