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    Customer Experience Process Officer - Philippines, Pilipinas - Philippine Airlines

    Philippine Airlines
    Philippine Airlines Philippines, Pilipinas

    1 linggo ang nakalipas

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    Buong oras
    Paglalarawan

    Title: Customer Touchpoint Governance Officer

    Are you looking for a career opportunity in the aviation industry Here's your opportunity to have a great career with a world-class airline company

    Why Join Us

    • One of the leading airlines in the Philippines
    • Get a chance to enjoy travel perks for you and your family
    • A collaborative work culture and environment

    Who Are We Looking For

    • College Graduate of any four-year course (Industrial Engineering, Management Engineering is an advantage)
    • With at least 2 years' work experience or exposure in the field of Customer Experience Management, Project Management, Campaign Management, Quality Management and Process Improvement
    • Preferably with at least two years' experience in any airline frontline or operations function
    • Acted as Project Lead for a single/ multiple frontline programs.

    What's The Role All About

    The Customer Touchpoint Governance Specialist shall conceptualize/design, plan and direct execution of systems/programs/activities to ensure frontline service standards (policies, processes, product and people) are aligned with Philippine Airlines' process and policies and to the End-to-end Customer Experience Standards in order to achieve excellence and consistency across PAL Service areas.


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