- Handles customer trouble tickets, and performs first line support and troubleshooting.
- Conducts initial analysis, perform appropriate actions and works hand in hand with the Tier 2 and Tier 3 Support team, carrier partners, or switch vendor in order to resolve technical faults.
- Properly documents, tracks, and updates customers fault ticket status in timely manner.
- Share voice traffic statistics, and collaborate to internal Voice Services team to improve performance or resolve quality concerns especially for critical/ sensitive customers.
- Cater carrier test requests from internal Voice Service team – assures voice quality, correct calling number delivery, Post Dial Delay (PDD) are within benchmark; False Answer Supervision (FAS) and other voice quality issues are checked.
- Perform proactive measures and system health and alarm checking for mobile and core voice networks.
- Submit and document daily routine system utilization reports.
- Assist supervisors to develop operational procedures related to NOC organization functions.
- Support customized voice and mobility networks daily operation and maintenance.
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noc engineer is responsible for network surveillance and performance monitoring of pccw global networks member handles system planned work and ad-hoc outage coordination performs daily routine checks effective fault ticket handling to resolve the customers concerns · ...
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Serve as Team member on a 24x7 Network Operations Center (NOC). Monitor and respond to global IT services including voice/data network, hardware, servers, and business applications with provided tools. · ...
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A NOC Engineer is responsible for network surveillance and management of PCCW Global networks. · ...
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We've built a culture where the highest goal is to empower others to accomplish more. · ...
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Monitor network performance and identify potential issues. · Troubleshoot network-related problems and provide technical support to customers and other teams. · Manage documentation for all network activities. ...
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Are you a sharp-eyed NOC Engineer who thrives in fast-paced environments and loves solving network and server challenges? If Cisco technologies and server monitoring are your strong suit, this role is for you. · ...
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The NOC Engineer will play a crucial role in maintaining and monitoring the company's network infrastructure. · Proactively monitor and manage the company's network, servers, and other IT systems to identify and resolve issues · Perform regular maintenance and updates to maintain ...
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NOC Engineer - Pasig - PCCW GLOBAL Limited
Paglalarawan
Job Title: NOC ENGINEER (Voice)
PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.
About Console Connect by PCCW Global
Console Connect by PCCW Global is a platform for the Software Defined Interconnection of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.
Job Description:
Voice NOC Engineer is responsible for network surveillance, network performance monitoring and management of PCCW Global networks. Member handles system planned work and ad-hoc outage coordination; perform daily routine checks, effective fault ticket handling to resolve the customers' concerns.
Voice NOC Engineer is assigned in the Voice Network Operations Centre (NOC).
Primary duties are as follows:
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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NOC Engineer
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