Team Leader - Eastwood, Metro Manila

We're looking for a Team Leader who knows how to run a floor, coach agents, and keep logistics operations moving smoothly. · ...

+ The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. + · + This position will assist management with customer escalations and monitoring of critical processes.+ · + The Team Leader is resp ...

We are looking for an experienced Team Leader to manage and support a team under our Logistics Account. The role focuses on driving team performance, ensuring service quality, and supporting day-to-day operations. · ...

+The Team Leader is responsible for providing oversight of the day-to-day operations of assigned customer program(s) during a designated shift. · + · Manage a team of agents to achieve or exceed goals and key performance indicators by periodic coaching and mentoring. · Ensure tha ...

Job Overview: · The Team Leader is responsible for managing Team Members within the Contact Centre, including the performance of their teams and the individual Team Members. · Duties and responsibilities · ●To manage the day–to-day planning, operation and problem-solving of a tea ...

Provide real-time operational support and direction to team members for Australian energy account. Manage team attendance, adherence, and schedule compliance. · ...

We're an award-winning global outsourcer providing contact center and back-office services. As Team Leader you'll be responsible for coaching agents to ensure compliance on metric standards. · • Three (3) years experience in a Telco Account with 2-4 years in a team leader role on ...

Position: Operations -Team Leader- HCM · Location: Eastwood, Quezon City · Salary: up to 42k package · Work set up: On-site · Work shift: Shifting · Target start date: ASAP · Headcount: 5 · Your Day-to-Day · Lead and deliver complex client engagements and coordinate with internal ...

The Collection Team Leader will oversee a team of Collections Agents handling a local account to ensure that the team meets collection targets delivers excellent customer service and complies with company policies and local regulatory requirements. · ...

Job Purpose · The Operations Manager is responsible for overseeing day-to-day operations and ensuring efficient, cost-effective, and timely delivery of services in line with quality standards and client requirements. This role drives performance, productivity, and profitability t ...

The Senior Team Leader is responsible for leading, managing, and optimizing day-to-day BPO operations to ensure service excellence, productivity, and client satisfaction. · ...

The Operations Manager will oversee the day-to-day operations of our Customer Service function, ensuring a high-quality customer experience while driving revenue growth through strategic upselling initiatives. · This role requires a results-oriented leader with a strong operation ...

Be responsible for the end-to-end delivery for an international Logistics Account in the BPO setting. Lead SLA governance, client escalations, quality uplift, and automation while transitioning the account from recovery to stable BAU. · ...

The Senior HR Officer coordinates employee engagement programs such as rewards and recognition programs company-wide social activities corporate social responsibility charity programs handles employee relations discipline issues tracks corrective actions guides Operations in hand ...

Responsible for creating long/short term demand forecast models using advanced business knowledge of key contact volume drivers for both call and back office workload volumes for multiple business segments. · ...

The Customer Service Representative is responsible for delivering high-quality customer support across BPO service channels by handling inquiries and resolving issues. · ...

The Junior Structural Inspector should be able to work closely with Senior Structural Engineers or any other project engineers on the design and investigation process. · Prepares structural design calculations for building permit purposes · Performs structural analysis and design ...

Quality Execution & Oversight · Supervise day-to-day QA operations across assigned campaigns · Ensure accurate, fair, and consistent application of QA scorecards · Review and validate QA evaluations for accuracy and alignment with standards · Monitor quality trends and identify r ...

Draftsmen prepare detailed drawings and assist in developing plans based on sketches or verbal instructions. · ...

The Human Resources Coordinator is a key support role within the People & Capability (P&C) team providing administrative and operational support across HR Learning & Development (L&D) and Talent functions. · ...