Specialist - Direct Feeds - PHL-Taguig City-CitiPlaza

Job Description · LSEGs Enterprise and Real Time Customer Support team is searching for very hardworking and motivated team members to join our team providing · technical support to our Direct and Low latency feed customers.The ideal candidate would be a technical expert with str ...

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Job Description
LSEGs Enterprise and Real Time Customer Support team is searching for very hardworking and motivated team members to join our team providing
technical support to our Direct and Low latency feed customers.The ideal candidate would be a technical expert with strong analytical skills, have a desire to
learn and possess excellent customer service skills. Enterprise and Real Time Customer Support works in the fast-paced environment of Market Data where
our customers expect timely and accurate resolutions. We are looking for individuals that take ownership and follow through on commitments to our
customers. The qualified and successful candidate would be expected to adapt quickly and work in a collaborative environment to deliver a positive
customer experience.
Role Purpose:

• Provide specialist technical support for complex issues affecting LSEG Direct and Low latency products to customers, internal collaborators, and 3rd
• party engineers.
• Remotely resolve issues or look for trends and implement preventative measures.
• Leverage innovative technologies to ensure globally-consistent support tasks.

Major Responsibilities / Accountabilities:

• Provide expert technical support for several LSEG products including RDFD and RRTD.
• Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce). Ensure clients are kept updated
• throughout case life-cycle.
• Perform break fix activities affecting customer sites remotely including reproduction of customer issues.
• Work with Product teams, Development groups and other support teams.
• Follow all policies and procedures for managing and advancing customer issues to reduce resolution times.
• Work with 3rd party service providers when required.
• Provide high-quality technical advice to internal collaborators and 3rd party engineers.
• Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
• Create and maintain knowledge documents.
• Deliver product or technical trainings to frontline teams and internal stakeholders.
• Escalate major, elusive, and recurrent issues that are impacting clients.
• May be required to work weekend on rotation basis

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.