Associate Director, Training - Mandaluyong - Concentrix

    Concentrix
    Concentrix Mandaluyong

    20 oras ang nakalipas

    Paglalarawan

    About the Company

    Concentrix is committed to delivering exceptional customer experiences through innovative solutions and a strong focus on quality. Our mission is to enhance the customer journey while fostering a culture of inclusivity and collaboration.

    About the Role

    The Associate Director, Training and Quality will serve as a single point of contact for clients and Concentrix leaders, ensuring the effective execution of training and quality initiatives.

    Responsibilities

    • Single point of contact for Clients as well as Concentrix leaders for Training and Quality
    • Driving execution and consistency in Concentrix Training and Quality Framework
    • Drive Tech Infusion of Concentrix tools
    • Support seasonal / growth ramps
    • Governance of performance
    • Hypercare action planning
    • Client Engagement through Workshops
    • Responsible for Training & Quality Client VOC
    • Optimize Rewards & Penalty
    • Manage & expand Training and & Quality as a Service

    Qualifications

    • Must be a seasoned leader for Training and Quality, with experience handling scale.
    • Experience in supporting multiple programs an advantage.
    • Must be experienced in handling large complex teams.
    • Solid Quality & Analytics knowledge and exposure a plus.

    Required Skills

    • Critical Thinking
    • Stakeholder Management
    • Business Acumen

    Preferred Skills

    • Experience in managing large teams
    • Knowledge of Concentrix tools

    Pay range and compensation package

    Compensation details will be discussed during the interview process.

    Equal Opportunity Statement

    Concentrix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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