CCtv Live Monitoring Agent - Cebu, Central Visayas

Description · Evaluate, document, and report the quality of agent customer interactions through standardized call and transaction monitoring. Provide specific feedback to supervisory and management staff regarding agent performance. Participate in internal/external calibrations t ...

The Sales Recruitment Associate plays a critical role in identifying, attracting, and onboarding high-performing Loan Agents to support the organizations growth and sales objectives. · Recruitment of Loan Agent/s · Achieve and meet the quota set by management · ...

· About the Position: Chat Monitoring Admin (Cebu) | Onsite · Work Arrangement: Onsite (Cebu City) · Shift: No fixed schedule · The Chat Monitoring Admin is responsible for overseeing the assignment, tracking, and reporting of all customer chat interactions. This role ensu ...

· Nature Of the Account: Retail Sales · Start Date: ASAP · Type of Support: Voice · Work Arrangement: 100% Onsite (Cebu) · Shift Schedule | Restdays: Night Shift · Educational Requirement: At least 2nd year completed · Work Experience: · 2 to 4 years of overall experience with 1 ...

Advocate world-class customer experience to front-liners and support members of the account. · Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer experience. · ...

This job is for a Quality Analyst to work in Retail Sales. The analyst will monitor and evaluate calls and customer interactions, analyze data to identify trends and performance gaps, provide feedback and coaching to agents, and collaborate with supervisors to develop quality imp ...

· About the job: Quality Analyst - Retail Sales (Cebu City) | Onsite · Nature Of the Account: Retail Sales · Start Date: ASAP · Type of Support: Voice · Work Arrangement: 100% Onsite (Cebu) · Shift Schedule | Rest Days: Night Shift · Educational Requirement: At least 2nd year co ...

Review loan requests and helps customers by answering questions; responding to requests. · ...

Develop and implement training programs for customer experience to improve call handling and customer service skills. · ...

· Responsibilities: · 1. Monitor and evaluate agents' performance to ensure adherence to established processes, policies, and guidelines. · 2. Collaborate with Supervisors and Team Coaches to provide constructive feedback and personalized coaching to agents based on thorough eva ...

Nature of the account travel sales start date ASAP type of support voice work arrangement onsite Cebu shift schedule rest days night shift educational requirement at least second year completed experience years overall in call centre sales domain responsibilities monitoring evalu ...

The Quality Coach is responsible for monitoring and improving the quality of customer interactions and operational performance. · ...

Supervisor provides World-class support to the Call Center Agents and our clients' customers. · ...

· About the job: Quality Analyst - Travel Sales (Cebu) | Onsite · Nature Of the Account: Travel Sales · Start Date: ASAP · Type of Support: Voice · Work Arrangement: 100% Onsite (Cebu) · Shift Schedule | Rest Days Night Shift · Educational Requirement: At least 2nd year complete ...

The primary role of the Communications Trainer is to advocate world-class customer experience to front-liners and support members of the account. · Monitor calls of agents to identify behaviors, coaching and learning needs on soft skills pertinent to call handling and customer ex ...

The role of Quality Analyst involves monitoring and evaluating customer interactions to assess agent performance. · Monitoring live calls to evaluate demeanor, technical accuracy, customer service skills. · ...

The Coach (Financial Account) will ensure calls are handled professionally and consistently achieve goals for number of call monitorings per week and scores. · Provides direction and guidance to guarantee consistent achievement of key performance metrics. · Achieves, measures, re ...

+ Oversee daily operations to ensure smooth efficient office and team functioning.+ Supervise recruitment screen candidates coordinate onboarding training and documentation for new agents.+ Monitor productivity attendance and agent performance uphold company standards conduct aud ...

We are looking for a Realtime Analyst to oversee call/chat volumes, agent availability, service levels, and other KPIs using real-time monitoring systems. · ...

· About the job QA Manager (Cebu) · Schedule: Shifting Schedule · Responsibilities: · Manage a team of 15-20 quality analysts. · Monitor agents for compliance with established processes, policies and guidelines. · Work with the supervisor and/or team lead to provide feedback and ...