Hotel Reservations Representative l Hybrid - Metro Manila / NCR, Manila Bay, Manila, Pilipinas - Microsourcing Philippines Inc

Paglalarawan

• Handle reservations calls, including new bookings, existing bookings, and inquiries, following Quality guidelines set by Clients.
• Ensure guests are informed about operational policies such as credit card usage, cancellations, car parking, and check-in/check-out times.
• Implement vigilant yield management, selling within rate ranges, maximizing rates, and identifying yield events or opportunities.
• Focus on converting booking inquiries to achieve occupancy and average rate budgetary targets.
• Sell all rooms at rates that maximize owner returns and management commission while upselling property facilities.
• Monitor last room availability and advise Rate Loaders to Stop Sell allocations of last rooms available through the channel manager SiteMinder.
• Track sales promotions/advertising in the Customer Management System (CMS) and ensure accurate data entry for effective tracking and reporting.
• Send daily reports to supervisors with statistical information as required by policies and procedures.
• Perform any additional duties as required by the Floor Manager, Call Centre Operations Manager, Reservations Coordinator, Revenue Managers, or General Manager of Revenue.
• Enter confirmed reservations into CMS, ensuring accurate data entry in Guest Information & Data Fields.
• Ensure honest, open, and professional communication with customers, employees, and others
• Regularly communicate with Hotel Managers and Head Office departments as appropriate
• Foster a harmonious relationship between properties and the Central Reservations Office
• Notify relevant managers of any issues immediately and provide appropriate solutions.

• Has at least 1-2 years of BPO (Business Process Outsourcing) experience.
• Able to speak and understand English proficiently.
• Demonstrates good comprehension skills and can express themselves effectively in English.
• Computer literate with the ability to multitask and toggle between tools efficiently.
• Familiarity with basic office tools such as Word, Excel, Outlook, and MS Teams.
• No history of attendance infractions, indicating reliability and punctuality.
• Amenable to a shifting schedule, showcasing flexibility in working hours.
• Willingness to render overtime, depending on business needs, indicating adaptability to workload fluctuations.

• Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
• A very collaborative work culture