- Demonstrated ability to effectively communicate with customers in a fast-paced environment
- Prior experience with high volume calling
- Demonstrated aptitude to learn new technology is required
- Excellent knowledge of Microsoft Office programs
- Demonstrated ability to follow instructions, follow call scripts, and adhere to defined processes
- Excellent communication skills (verbal, written)
- Demonstrated ability to multi-task, prioritize, and manage time effectively
- Bachelor's degree/diploma preferred
- 2-3 years of experience working in a customer service preferred
- Experience working with or similar CRM preferred
- Manage high volume of customer contacts and communications through phone and email each day
- Use contact search and productivity tools to verify contact information is accurate
- Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value attainment
- Develop an effective level of product knowledge to speak intelligently to customers and successfully address specific objections
- Clearly document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
- Successfully capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
- Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
- Ensure high level of professionalism during all interactions with customers and prospects
- Collaborate with cross functional teams and management to drive a superior customer experience
- Other duties, as assigned and necessary.
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Customer Success Manager
Para lamang sa mga rehistradong miyembro
We're looking for a driven and ambitious Scaled Customer Success Manager to join our team. This role offers a unique opportunity to build a career in Customer Success, starting by providing critical operational support and rapidly evolving into a dedicated Customer Success Manage ...
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Para lamang sa mga rehistradong miyembro
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Customer Success Manager - Makati - Concentrix
Paglalarawan
Customer Success Specialist
We are looking for a Specialist, Customer Success to join our team. Today.
Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.
We are looking for a Customer Success Specialist to join our team. Today.
We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.
The future team supports an existing customer base with a moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, while ensuring customer satisfaction and engagement. Responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Primarily focused on maintaining positive customer relations rather than actively promoting the sales of products and services. Must be confident dealing with customers and expected to resolve objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure customers' expectations are met. Understands and captures the voice of the customer for assigned client.
JOB REQUIREMENT:
JOB DESCRIPTION:
ACCOMMODATION AND DIVERSITY
We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. You will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic
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Partner Success Manager
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Client Success Manager
Para lamang sa mga rehistradong miyembro Makati City
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Client Success Manager
Para lamang sa mga rehistradong miyembro Makati City
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Client Success Manager
Para lamang sa mga rehistradong miyembro Makati
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati City
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Client Success Manager
Buong oras Para lamang sa mga rehistradong miyembro Makati City
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Client Success Manager
Para lamang sa mga rehistradong miyembro Makati City, Metro Manila, Philippines
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Client Success Manager
Para lamang sa mga rehistradong miyembro Makati City
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Customer Success Management Manager
Para lamang sa mga rehistradong miyembro Makati, Metro Manila
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Client Success Manager
Buong oras Para lamang sa mga rehistradong miyembro Makati City
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati
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Customer Success Manager
Para lamang sa mga rehistradong miyembro Makati