Liaison/Admin Specialist - Quezon City - J-K Network Services

    J-K Network Services
    J-K Network Services Quezon City

    2 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Customer Service Specialist

    We are seeking a skilled and experienced Customer Service Specialist to join our team at J-K Network Services.

    About the Role

    This is an exciting opportunity for individuals with a passion for delivering exceptional customer experiences to join our fast-paced IT software development company.

    Main Responsibilities:

    • Respond to customer inquiries via phone and live chat, providing accurate and timely solutions to their concerns.
    • Maintain and update customers' accounts, ensuring seamless and efficient service delivery.
    • Analyze customer complaints, identifying the root cause of issues and providing effective resolutions.
    • Communicate complex solutions in a clear and concise manner, exceeding customer expectations.
    • Assess customer feedback, implementing improvements to enhance overall customer satisfaction.

    Requirements:

    To succeed in this role, you will need:

    • A high school diploma or equivalent; a bachelor's degree is not required but preferred.
    • 1-2 years of experience in customer service, preferably in non-voice, voice, or live chat environments.
    • Experience working in the iGaming industry is highly desirable.
    • Flexibility to work outside the Philippines when required and willingness to participate in onsite interviews as needed.

    What We Offer:

    J-K Network Services provides a dynamic and supportive work environment, offering:

    • A competitive salary range of Php40,000 - Php70,000.
    • A Monday-to-Friday dayshift schedule, allowing for a healthy work-life balance.
    • The opportunity to work on-site, fostering collaboration and teamwork.

    How to Apply:

    To be considered for this exciting opportunity, please follow the outlined recruitment process.

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