Manager - Facilities Help Desk - Taguig

Para lamang sa mga rehistradong miyembro Taguig, Pilipinas

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How we support the Whole You: · Our benefits are a good reason to come to JLL. · We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. · Our un ...

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How we support the Whole You:
Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being.

Our underlying benefits philosophy is this:

be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

What this job involves:
Standing at the forefront of team delivery.

As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group.

This role demands efficient team management skills, which you will exhibit by identifying the team's objectives and allotting resources to achieve optimal results and meet the company's goals.

You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities:
Lead the team to consistently uphold and deliver established service quality benchmarks
Serve as the primary operational liaison for all employee inquiries and concerns
Cultivate an organizational culture grounded in ethical practices, excellence, and collaborative teamwork
Deliver comprehensive performance analytics and report on team metrics and outcomes
Facilitate routine performance discussions and mentoring sessions with direct reports while organizing regular operational team meetings
Oversee onboarding programs for new employees and continuously update policy and procedural documentation
Collaborate with fellow leaders and promote cross-functional teamwork among leadership peers
Foster strong partnerships and working relationships across all stakeholder groups
Identify opportunities for process enhancement and spearhead operational excellence initiatives
Focus on talent retention strategies while maintaining attrition rates within organizational targets

Sounds like you? To apply, you need to have:

Skill and Experience Qualifications:
Excellent verbal and written English communication skills.
Advanced proficiency in computer functions within MS Office Suite
Strong administrative skills in organization and time management
Good reporting, analytics, and presentation skills
Willing to work on shifting/rotating schedules.
Experience in supporting Global Region services is an advantage.
Bachelor's degree preferred.

Have completed Leadership Readiness Program (LRP) ** For internal applicant, except for lateral application with the same band level – P2.

Operations leadership or support experience is a must.
Focus on talent retention strategies while maintaining attrition rates within organizational targets

Location:
–Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.

We're interested in getting to know you and what you bring to the table

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate.

We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions.

As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.

We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously.

Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.